6 Years Old Account Deactivated

[KaleemAbbas]

Its really heartbreaking and discouraging too. 

[Jill_C]

Have you used the "Contact Us" link on your account page to communicate with Adobe?

[KaleemAbbas]

Yes have done that but made me think that such a long time and consistent effort ended like this. 

[Jill_C]

Unless Adobe has already advised that your account is permanently closed, it's possible that they will investigate and restore your account. 

[photorebelle]

I sympathize with you, do you have any idea what could have happened?

[KaleemAbbas]

I started uploading AI Generative Content 3-4 months ago.

[daniellei4510]

And therein lies the rub. Gen AI has a whole different set of rules. Good luck! I suspect you'll get your account back eventually.

[Abambo]

You should have asked your "pending payment" question here, as it is related to this issue. I will merge the two threads.

[KaleemAbbas]

Sorry for that and thank you.

[KaleemAbbas]

I have been working as a contributor for past 6 years and never had that issue. My account got de-activated. Indeed it is discouraging and heartbreaking thing. But what I am think at the moment is, What will adobe do with pending withdrawls? Will adobe give the pending withdrawls or not?

[The moderator has merged this thread with a previous thread pertaining to the same topic and thematics.]

[Abambo]

No, if the account is blocked for a reason, my standard knowledge of this is that the payment is and will be refused. It depends on the blocking reason, if your account will get unblocked and when it gets unblocks, if the funds are available for a payout.

If your account has been suspended, there is nothing that this community of peers can do for you. You will need to contact Adobe contributor support via the link at “Contact us”. Adobe will answer via e-mail, so watch your spam folder. The answer may take some time, depending on the workload of contributor support and the complexity of the investigation. So be patient and do not spam the contributor support.

[KaleemAbbas]

So, de-activation = investigation = results = Restored or Suspended / Funds or No Funds ? Am I right? 

[KaleemAbbas]

Everything is upto the Adobe Team and we are suppose to wait and see where this assessment / investigation leads to?

[Abambo]

So, de-activation = investigation = results = Restored or Suspended / Funds or No Funds ? Am I right?

By @KaleemAbbas

Yes. That's correct.

Everything is upto the Adobe Team and we are suppose to wait and see where this assessment / investigation leads to?

By @KaleemAbbas

Yes, that's correct too. And the investigations take between a few days and several months, depending on the complexity and workload of the Adobe employees.

[KaleemAbbas]

But, I still getting messages of assets being rejected or accepted and last night I also saw a message of asset being sold? So, my account will remain active on the behalf of Adobe?

[Jill_C]

The emailed notice of a sale is usually delayed by at least a day, so it's possible that the sale occurred before the account was suspended. It is my understanding that assets on suspended accounts are unavailable to Buyers during the period of suspension.

Regarding pending payout, read clause 9.1 of the Contributor Agreement which states that payments are forfeited if the account is terminated for cause.

[KaleemAbbas]

Isn't it strange that account was cloase last night and today, I am getting emails about sale and asset that I submitted were accepted. Just now, I received eamil. Seems I have no access but account is being run and available to buyers and operational as well.

[KaleemAbbas]

Just now, about four minute agao I received email that I made a sale and also received an email that my assets were accepted.

[Jill_C]

As I said, the email is delayed. I receive mine up to 48 hours after the sale or review occurred

[Abambo]

As your account is not publicly available, you can't make sales. If you get e-mails of sales, those sales and  e-mails got generated before.

[KaleemAbbas]

Yes, understand now, haven't been in these forums before, really, found it useful. You people are doing great! Do appricate the way things you're dealing here. 

[Abambo]

You're welcome.

[KaleemAbbas]

We have reviewed your request to review our decision to close you account. At this time, we have decided not to reinstate your account due to ongoing violation of our Terms. 

ONGOING? What doest that mean? Still happening? Or what??

[Jill_C]

Ongoing means that you have continued to violate the terms - more than once.

[KaleemAbbas]

So, means, won't be possible to get back the account?