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Chat is customer support and not contributor support. You shouldn't also use the mail address, @RALPH_L gave you, except if instructed by Adobe. The only correct way to contact contributor support is via the form as described here: https://helpx.adobe.com/stock/contributor/help/Need-Help-Contact-Us.html
(Stock contributor pages use the standard website setup from Adobe. But it is targeted for customers, not for suppliers. Basically, you are a supplier!)
That form gives contributor support additional context, that is not available when e-mailing directly.
But again: support is not for rechecking your refusals, even that, from time to time, on a goodwill basis, they will do.
Post one asset as submitted here, with the refusal reason (heading!) and we will have a look at that.
By @AlexBond"Adobe will not answer questions regarding the refusa" - this sounds strange and seems disrespectful to my work and time spent as a contributor, don't you think? May I ask, is this the official position of Adobe or just your guess?
Thank you very much for support email, exactly thats what I needed.
Thank you for the offer to post the works on the forum, but I have enough, even more than enough experience as a contributor and as a vector artist to understand that the rejected files do not contain isuues that mentioned in rejection reason. And I need an unequivocal answer - what is the "technical problem" in those files - strictly from Adobe support and not guesses and assumptions from the community.
That does not sound strange. Adobe is refusing many thousand assets a day. If every contributor would want an "unequivocal answers", they would do nothing else than this. The refusal unequivocally says, that you should ask the community, if you are, as an experienced contributor, not able to find the answer yourself. You are right only in one thing: the block text only gives you a selection of the most usual errors that were contained with vector files. As Adobe a few month ago eliminated the need for a user generated preview, most of what is said in the refusal is obsolete now. As an experienced contributor, you would know that.
(BTW: we are experienced contributors ourselves, and you are highly welcome to contribute here too, by checking and commenting your peers files.)
Good luck in your quest for your answer.
Hello ABAMBO, I thank you for your reply.
In general, I was asking about how to reach Adobe support. From your answers, I understood that the situation is actually even worse. Thank you for info, I have already tried to apply through the online form, completely ignored.
I want to explain - both from Adobe's side and from my side, what we are doing here is business, to a greater or lesser extent. Actually, I have been working with Adobe (at first with Fotolia) somewhere, it seems, since 2015, and in general as a stock illustrator even longer. And so, for the past five years or so, I have had no need to contact support at all. Now this rejection happens and, finally, I need to seek adequate support and explanation. And I am faced with frank ignorance from the support side, and the "community" in turn starts to explain me that this is normal.
No, it's not normal.
Any question to support must be answered with a minimally adequacy and explanation when it needs from support. This is an axiom. This is at least about respect for the contributor. And in the end, are we making money here or fooling around?
Regarding refusals. It is obvious to me that the problem is on the reception side, and the problem is not in the vector files. Out of those 26 files, I just open and overwrote six files, submitted, four accepted two rejected. Rejected chaotically and completely voluntaristically - Files made in the same technique and style, one was accepted at once, the other after re-uploading, the third was rejected twice. There is no logic and system in this.
In case you're wondering, this is what a part of this rejected batch looks like. All files are pure vector, preview jpeg of maximum quality, 18-24mp. Absolutely no difference from other files in my portfolio.
By @Abambo
That's great, that's exactly what I wanted to hear))
I am fascinated by your ability to unquestioningly evaluate works based on a 30x30 pixel preview.
You see, even with considerable experience as a graphic artist, I try to avoid and refrain from evaluating, recommending, or criticizing the work of other authors. The fact is that any view, graphic implementation or coloristic not only has the right to exist, but can also become a really great and iconic work in a certain context, a context that may not be present/obvious at the moment. This applies to these relatively primitive commercial graphics as well.
This "bayer-centricity", which you strongly recommend, is indeed an acceptable and quite common approach, but it is not the only possible one. For example, if take this trendiness as an absolute, then everyone should draw those cartoonish funny imbeciles with big hypertrophied hands, this is extremely popular and there is a demand from buyers. But it is not interesting, even boring.
In general, you know, I did not ask to evaluate that screenshot "from the buyer's perspective", I cited it as an example of the fact that works of different subjects and different proportions were rejected (although it is not visible there). And that's all.
But the phrase "weird curves" is really beautiful. Yes, especially when it sounds a bit Polish.
I can't say for sure, but I'm starting to suspect that the review team accepts - well, or doesn't accept, depending on the mood and ocassionally, as they want, the files are submitted according to the previous requirements, that is, in an archive with a JPEG preview.
By @AlexBond
Sorry, no. If there is a mood in play, it's like we all have: every now and then we are in a good or bad mood or do our work with more or less pleasure. However, somewhere buried deep in this forum is an answer from Mat Hayward, who said that Adobe strives to get a constant moderation quality. That may not mean that the standards can't change. It means only that all the moderators need to work according to the same standards.
And, frankly speaking, I am unpleasantly impressed by this behavior of the support and review team. To ask for support once in many years and get completely ignored - well, if they wanted to show their disrespect for me as a contributor, they succeeded.
By @AlexBond
The moderation team is there to moderate assets at a very high pace. They simply don't have the time to write critiques of your assets. They check and refuse on the first error they see. If they don't see any error, they accept. Refusals are reason 1, 2, 3, … Moderation does not exist to tell you your errors, moderation exists to protect buyers from bad assets. For guidance, they have this channel or a Discord channel. That's it. Support is there to help you with technical problems, not for rechecking your assets. I'm sorry to disappoint you, but everyone earning a refusal would ask for help for rechecking their (beyond perfect) asset. The support team would need to be bigger than the moderation team. Economically, this would not work.
And: you are a contributor (supplier), not a customer. If you ever were a supplier, you know that you have to anticipate what the client wants, to make your sales pitch. The client won't analyse your offer and product with you, to tell you where you failed. This is as it is… We are all contributors! We are all in the same boat.
I really don't understand why you are writing me all this. Do you think that I will change my mind and admit that this situation with support is normal? No.
By @AlexBond
Oh, it's really not important for me that you change your mind. what is important is that you and others understand how this works and what your position as a contributor is. As a contributor, you are not a customer. So that's a very different position. Adobe adds thousands of assets per day, so their model to work is very efficient. Since Adobe expanded their commercial model for stocks, sales are up. You either choose to contribute or not. If you contribute, it's by Adobe's rules, not yours. (That's the same for all of us.)
If assets that got accepted yesterday, won't get accepted today (consistantly) that may well be due to more stringent moderation and new quality standards. It may also be due to new moderation tools. But I, as an occasional vector contributor, have not seen any change in moderation and moderation quality. But I have seen a lot of assets here, that were refused and were rightfully refused. As a regular buyer of vector assets, I need assets that are easy to modify, where I do not need to invest hours in curing the asset.
By @AlexBond
We did explain you how the system works. You refuse to play by those rules. So you can't get answers to the point. Moderator don't give you more than template answers. Support won't review your submissions. (There are reports, that they do in very rare cases, but mostly they ignore such requests, as it simply in not an issue of their domain) But to tell you, what may have gone wrong with your asset, someone needs to look into that. Moderators don't write internal reports, and they don't continue to check an asset, when an issue has been found.
By @AlexBond
It's trimmed on efficiency, not to answer questions about refusals. That's simply not their job. Not even once evey few years.
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