Account Suspension and Launching a New Account

[Guest]

About a month ago, my Adobe Contributor account was blocked due to the creation of multiple accounts. I contacted Adobe through their "Contact Us" option for a resolution, and received a response saying that my account was blocked due to the detection of multiple accounts and to wait until the investigation was completed. However, there has been no progress for over a month.

I always adhered to the guidelines, and when creating multiple accounts, I believed I had confirmed with Adobe's support that there would be no problem. Nevertheless, I regret causing inconvenience to Adobe.

Being an Adobe Contributor is very important to me. I am considering deleting my current account and starting over with a new one. However, with Adobe conducting an investigation into multiple accounts, I am unsure whether I should proceed with creating a new account or wait for the investigation to conclude. I also wonder if the investigation is genuinely being conducted and if I will receive a conclusive email.

Should I start over by creating a new account, or should I wait for the results of the investigation?

[Jill_C · Accepted solution]

I think you must wait for the current investigation to be concluded. Opening up yet another account could result in that new account also being suspended. 

[Guest]

Thank you for your reply!

Do you know how long the Adobe investigation typically takes?

[sixhaunt]

Just wait. Those of us that have blocked accounts for AI images have been waiting 1-4 months and people eventually get unblocked so just check back every now and then. 1 month is nothing compared to what many people are facing right now and there's so many blocked accounts with total of tens of millions, if not more, images that they need to re-review. Mine has 60,000 images for example and I have spoken to dozens of individuals with roughly the same amount that are waiting for the review to conclude and get their accounts and livelihoods back. The forums are constantly seeing people with blocked account too and very few people are having it reviewed in a very timely manner.

[Guest]

Thank you very much for your detailed response, Sixhaunt!

It takes 1-4 months, I see...
Understood! I will also wait.

60,000 images? That's amazing...!!
I too am looking forward to being able to post various images again as soon as possible...!

[daniellei4510]

I joined Adobe Stock as a contributor approximately 2 months after Adobe began accepting AI in December of 2022. I'm retired, and since that time I've created, edited and submitted AI assets on a daily basis. To date, I still only have just under 2000 images that have been approved, with a .05 rejection rate, and 300 sitting in my 'Under Review' tab, which get reviewed and accepted on a daily basis. And you and the people you've talked to have 60,000? Sorry, but it's probably no wonder your accounts are being investigated. 

[sixhaunt]

I'm in a discord channel with over 30 people in a similar situation and almost all (if not all) have tens of thousands of images, typically 30,000-90,000. My rejection rate was a under 5% as well, but the reason for the account blocking was that there was atleast one instance where a tag or term in the title was an issue due to IP conflicts. As they have explained, it may happen even if you use something like some specific scientific terms which are actually IP protected, or makes reference to a real location such as a country even though the image is AI and meant to look like a photo from that country despite being fictional. With 60,000 images, I'm not hugely surprised that atleast 1 of those accidentally had a bad term somewhere within it. Nonetheless I have spent a lot of time setting up numerous AIs to look over everything in the titles and tags from here on out so once I get unblocked the issue should never arise again with future images. They need to re-review all my 60,000 images before they unblock my account though and with the insane number of people blocked right now, I dont even know where I fit into the queue despite it being 3 months already. Some people with smaller portfolios of like 20,000 images got unblocked within 2 months though so we'll see. They were blocked on the exact same day as I was.

[daniellei4510]

OK, so let's say you started submitting AI assets as soon as Adobe began accepting AI. That's a 12 month period give or take since December of 2022. Or 365 days as of now (estimated). That's 164 edited and uploaded AI assets per day. If edited at all. I'm not trying to be difficult. I just wonder how you are able to create, edit, and upload that many assets per day to reach 60,000 over a one year period? It doesn't seem humanly possible.

[sixhaunt]

I'm a software developer so I have a combination of custom written applications that I have been working on to continuously speed things up. For example I use atleast three separate AI's just for the initial first-filter where it deletes anything it finds with any noticeable problem like messed up limbs, inconsistencies, and general aesthetic. So I dont even see anything that hasn't first passed through the filters and it rejects the majority of images generated. I also never have to download manually for the images I generate, even with midjourney. With MidJourney I have my own discord bot that I wrote which sits in the discord channel and listens for new images to be generated then does the process of separating the grid out, downloading the images, sending it to the filters, etc... so I cut out a LOT of the work there too so that after I put in a prompt all I have to do is go over a very well-curated database of images using my own application that makes it easy to sort things out so I know which are already good or just need some color adjustments, ones that arent worth fixing, and those that are worth fixing.

If I were to not do any editing whatsoever and only used the ones that are good enough from the get-go then I would probably be able to produce 5,000-10,000 images per day (on my best day I have sent 10,000 to the good folder but that was full-time curating and I had spent time prompting prior days so I dont know an exact rate).

It wouldn't make sense to do that though since I could only get about 1,000 per day reviewed by Adobe and so I could be more of a perfectionist about it.

I have spent a LOT of time on the code for my pipeline though and I even use my accepted and rejected images to further tune the filtering AIs and am constantly updating my code and adding new scripts for all sorts of things. Also uploading the titles and tags and stuff as CSVs is super useful for speeding things up, especially when uploading to multiple stock sites and for suggestions on those things you can use stuff like GPT-4 Vision or LLaVA (open source version using Clip+Finetuned LLama) to create a very similar layout and menu as Adobe has for it but then as a CSV you can use the same data across different sites.

[daniellei4510]

Thanks for the explanation. Although your method does appear to be working against you.

[lucian_bw]

I do think all this is pure bull mambo jumbo mini technicus story, that amount of images is not phisicaly possible to be made by a single person, unless you do picture spamming, why you most probably got suspended, and the slow process of review from AS is also a bootle neck, what i presume you do is just spiting them up, just scroll obvious faults, upscale and up they go...is no magic in it.

[Abambo]

That system works until the submitter gets locked out for spamming the system. You simply can't submit that much of assets without manually checking. It was a nice try, but the account got blocked. Karma.

@sixhaunt may be a good coder, but is probably a bad artist, not checking the assets enough for errors. Too many errors lead to blocking. And when an account with 60k assets has been blocked, it is most likely best to start again at zero. Adobe won't put many resources to checking such an account again.

[photorebelle]

I'm reading you and it doesn't make me want to imitate you. I prefer the pleasure that comes from an idea that I'm going to translate into a prompt that will give me an imperfect image and I'm going to refine it to my liking.

Of course I would never have your quantity of images to submit, but assembly line work is not what I prefer, my method although less efficient surely gives me more satisfaction.

Good luck for the future

[Abambo]

@sixhaunt ,

I understand, why the moderation queues built up so fast. How is it working with your other providers?

[sixhaunt]

It seems like most other stock sites automate a lot of the review process. They usually accept about 50% of my batches within an hour or a day (usually 1,500-2,500 images per batch when I upload) then the rest over the course of a couple weeks. Adobe was revewing about 900 of mine per day before I got blocked which was a lot faster than other people reported having theirs reviewed by Adobe, although my rejection rate was very low and my sales were very good so I assume that played a role in it (I was in the top 300 for the last few weeks before the blocking). I just wish I had some idea of the progress for the re-review though, because it was really doing well beforehand and growing quickly. I could just go crazy cranking out far more and far faster to build the other stock sites up to the same profit levels, but it would be far less enjoyable than being able to spend more time on the coding which is what I enjoy most. I see this whole thing as a way to monetize the code that I enjoy writing and allow me to experiment with and learn new AIs, albeit the output being sold is images and I do still need to do some photoshop work but I have probably spent the majority of the time on the code itself and learning all about various open-sourced AI models, some of which I have fallen in love with like Clip/OpenClip and will be using for a lot of hobby projects in the future.

[Abambo]

Review can take a moment with 60k of assets…