Account validation issue

[binguyen1122]

The account has the status "Account validation issue"
I waited 2 days and still no answer
I'm feeling confused, can anyone help me?
i don't see any messages from adobe i looked in the junk folder
but also nothing

[Abambo · Accepted solution]

You need to contact Adobe, and then give them a chance to answer. If you contacted Adobe, wait at least for 15 days, before issuing a friendly reminder.

If your account has been suspended, there is nothing that this community of peers can do for you. You will need to contact Adobe contributor support via the link at “Contact us”. Adobe will answer via e-mail, so watch your spam folder. The answer may take some time, depending on the workload of contributor support and the complexity of the investigation. So be patient and do not spam the contributor support.

[binguyen1122]

means now wait 15 days, thank you for letting me know about that, I'm really confused because I'm a newbie

[Abambo · Accepted solution]

What did you submit? Generative AI art? Did you upload assets where you do not control fully the copyright? Did you spam the database with multiple similar objects? Did you copy the style of well-known artists that are still under copyright? Did you buy your own assets?

[binguyen1122]

I posted products from Generative AI art
and I started selling 3 months ago about 10 days ago
I am eligible to withdraw money. I tried to withdraw and then 8 days later I had this problem

[Abambo]

I posted products from Generative AI art
and I started selling 3 months ago about 10 days ago
I am eligible to withdraw money. I tried to withdraw and then 8 days later I had this problem

By @binguyen1122

When you ask for a payout, there will be a check, and if there gets a problem detected, the account gets suspended.

[binguyen1122]

I really don't know where the problem is, can I get a response from adobe?

[Jill_C]

As indicated above, if you have used the "contact us" link, you'll now have to wait patiently for a response from Adobe. Using that link creates a ticket in their support system, so they'll get back to you when the investigation into your account has been completed.

[Abambo]

I really don't know where the problem is, can I get a response from adobe?

By @binguyen1122

Not here. Adobe does not publicly discuss issues with your account.

[binguyen1122]

The files from artificial intelligence that I separate and sell are also a new seller, so I'm learning from the top sellers. As for the problem of downloading files, I don't have the money to download my own files, so never thought about it