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Account validation issue

New Here ,
Apr 21, 2023 Apr 21, 2023

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Your account has a validation status issue. You should Contact us.

 

 

 

{moderator cured the topics. This problem is unrelated to Fotolia}

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Troubleshooting

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LEGEND ,
Apr 21, 2023 Apr 21, 2023

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You should do what the message says, as soon as possible. It MIGHT be possible to recover your account, it depends why Adobe blocked it. It may takes weeks for a reply, but watch carefully including Spam folder. 

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New Here ,
Apr 21, 2023 Apr 21, 2023

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thank you so much my helping 

please let me know  how many days recover my account

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New Here ,
Apr 21, 2023 Apr 21, 2023

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Your Adobe Customer Care Case Is Closed 

Dear Muhmmad,

Your case is now closed. Your closed case details are as follows: 

  • Case Number: ADB-29020996-H4Y4
  • Issue: Account Related Issue

We’ve found these self-help articles if you’d like more information about your issue:

https://helpx.adobe.com/support/stock-contributor.html 

         


Contact us any time if you’d like more support or visit Adobe Help Center for self-help, troubleshooting, and learning resources to help you with your Adobe products.


Thanks for working with us,

Adobe Customer Care

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LEGEND ,
Apr 21, 2023 Apr 21, 2023

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Is that the message from contributor support , when you contacted them using the link in the first message? It's very hard to know since you don't tell us anything except copy/paste messages. 

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Community Expert ,
Apr 21, 2023 Apr 21, 2023

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quote

Thanks for working with us,

Adobe Customer Care


By @ROSHAN MOBILE

You contacted Adobe Customer Care, not Adobe Contributor Support. Only Contributor support can help you. And that happens via the link you shared in your initial post.

ABAMBO | Hard- and Software Engineer | Photographer

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Community Expert ,
Apr 21, 2023 Apr 21, 2023

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1. Do you have an Adobe Stock Contributor Account?

2. You need to join Stock Contributors before you can combine it with your Fotolia account.

Start here:

https://helpx.adobe.com/support/stock-contributor.html

 

Hope that helps.

 

Nancy O'Shea, Product User & Community Expert
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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New Here ,
Apr 22, 2023 Apr 22, 2023

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I am interested to chat with you all the community members

 

Please help me I don't know contributor customer care 

 

Please send me a direct contributor customer care link  

 

I am connecting to contributor care

 

Thank you so much for contacting 

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New Here ,
Apr 22, 2023 Apr 22, 2023

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Yes I can make email sent to contributor care but not open my account I am interested to chat with you please help me and please send me the contributor care link I live chat with contributor care 

 

Thank you so much for contacting 

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New Here ,
Apr 22, 2023 Apr 22, 2023

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This response

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LEGEND ,
Apr 22, 2023 Apr 22, 2023

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That message. The link Contact us. Use this link only. Do not use any other way to contact. 

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Community Expert ,
Apr 22, 2023 Apr 22, 2023

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You don't send an e-mail, you use the “contact us” link. That's the correct way to get in contact with the contributor support. There is no chat or life chat for contributor support and the community can't help, except telling you to use that link. Adobe will answer by e-mail! So watch your spam folders.

ABAMBO | Hard- and Software Engineer | Photographer

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New Here ,
Apr 22, 2023 Apr 22, 2023

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[Irrelevant URL redacted by forum moderator.]

 

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New Here ,
Apr 22, 2023 Apr 22, 2023

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Community Expert ,
Apr 22, 2023 Apr 22, 2023

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You are not taking the advice of ither forum members offered here. Don't post a screen print of that message you are receiving in your account here and expect Adobe to take action. Click in the "Contact Us" link that you are seeing on your account Dashboard. No one here in the forum can help you resolve the issue. We are not Adobe employees.

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