Account validation status take down report

[Husnain31191410oibu]

I received a takedown report on one of my files through email. I don't know who made the report. I have created all the files myself and created my portfolio with great effort. When I woke up this morning, I saw that my account is on validation status. After that, I have become very worried. I don't understand who made the report and who has the right to make a report. Did any customer make a report? Or by a contributor and my payout was pending and available earning was also there. I don't understand anything. What should I do? Please help me.

[daniellei4510]

I suspect you were give a Contact Us link when you received the notice. All you can do at this point is to contact Adobe and wait for a response. It may take some time. 

[Husnain31191410oibu]

ok

[Jill_C · Accepted solution]

You must answer the takedown notice. If you believe the asset(s) in question are truly your own creations, you will have to provide proof to Adobe. The takedown request could have been initiated by a Buyer, another Contributor, or another person who is not an Adobe Contributor but believes that the assets in question are actually their IP. Adobe probably won't tell you who made the claim.

[Husnain31191410oibu]

is adobe stock also veryfiying the takedown report is valid and true or blindly blocked someone account after receiving takedown report

[Jill_C]

I don't know what procedures Adobe follows once they've received a complaint, but here's the process of filing a complaint:

https://helpx.adobe.com/stock/contributor/help/how-to-report-suspected-misuse-of-your-intellectual-p...

[Husnain31191410oibu]

thanks

[Abambo]

I don't know what procedures Adobe follows once they've received a complaint, (...)

By @Jill_C

When someone files a complaint, they need to file a justification with it. Adobe will take down the asset immediately, as they need to protect their status. It could be costly, not taking down the asset. The burden of proof is quite low, but making false statements may have consequences.

[Husnain31191410oibu]

Today it's been 6 days since I emailed contribute support but still no response what is Adobe stock doing I'm so worried I'm constantly waiting there was a small source of income that also closed and still no news no

[Nancy OShea · Accepted solution]

@Husnain31191410oibu,

There is a procedure for sussing out false DMCA infringement notices.  See below about Counter Notices and Objections.  Read it carefully and follow instructions to the letter. 

https://www.adobe.com/legal/dmca.html

"If you believe someone filed an improper DMCA infringement notice against you, you can can appeal it using Adobe's  online form."

Hope that helps. Good luck.

[Husnain31191410oibu]

Thank you for your guidance but now I am waiting for adobe stock email of why my account has been validation status issue and after that email I will move on to this notice.

[Abambo]

The validation issue and the take-down notice are probably related, except if you did not expose all the facts here (you do not need to do so, btw). I would fight the take-down notice, even during the waiting time for a response from Adobe Contributor Support.

[Husnain31191410oibu]

Today it's been 6 days since I emailed contribute support but still no response what is Adobe stock doing I'm so worried I'm constantly waiting there was a small source of income that also closed and still no news no what should I do 😔

[Abambo]

Wait an other week, then send a friendly reminder.