Adobe Stock Contributor account was recently deactivated for suspicious activity

[Awesome_athlete5E11]

Hello,
My Adobe Stock Contributor account was recently deactivated for “suspicious activity.” I already opened a support case (#00444554) and followed up 9 days later, but I haven’t received any response in 11 days.

Could someone from the Adobe team please help escalate or check the status? I have $82 pending in my balance, and I’d appreciate any update.

Thank you very much for your time and understanding.

Best Regards

Nahid.

[daniellei4510]

You are not addressing Adobe here but contributors like yourself, and we can do nothing to be of assistance. Use the "Contact us" link to ask for details and wait for a response if you have not already done so. It will most likely be awhile before you hear from them other than a possible generic email notifying you that your email has been received. Keep an eye on your junk or spam folder if necessary. Do not attempt to contact Adobe repeatedly, as doing so only slows down Adobe's investigation.

[Awesome_athlete5E11]

Thank you, daniellei, for your earlier advice. I followed your suggestion and reached out to Adobe through the official “Contact Us” link. However, it’s now been 11 days, and I haven’t received any update other than the initial automated confirmation email.

I completely understand that investigations can take time, but I’m starting to get a bit concerned. Do you happen to know how long such reviews usually take based on other contributors’ experiences? I’d really appreciate any insight you could share.

[daniellei4510]

Unfortunately, investigations can take weeks or even months in some cases, depending on the number of investigations ahead of yours, and it's entirely out of our control. Your only option at this point is to continue waiting and perhaps consider submitting to other stock sites in the meantime. 

[Awesome_athlete5E11]

Ok. I want to share you, at the beginning of this month, I permanently settled in a new home location, which may have caused changes in my login activity or IP address. In addition, I recently experienced a sudden large number of file downloads from my portfolio. I understand this unusual activity might have triggered the system to flag my account.

I want to assure you that I always follow Adobe Stock’s contributor guidelines and policies. I kindly request a review of my account and further clarification on the issue. I am fully committed to resolving any concerns and maintaining compliance with Adobe’s standards.

[daniellei4510]

Again, you are not addressing Adobe here but contributors like yourself. We can do absolutely nothing to be of assistance. A surge in sales can in fact result in Adobe disabling and investigating an account, even though it may be by no fault of your own. 

[Awesome_athlete5E11]

Thank you again,daniellei, for taking the time to respond. I completely understand that this forum is community-based and not an official Adobe support channel. I just wanted to share my situation in case others have experienced something similar.

It’s helpful to know that a sudden surge in sales can sometimes trigger an investigation , that might actually explain what happened in my case. I’ve already contacted Adobe through the proper channel and will wait for their response. I really appreciate your clarification and support.