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Adobe Stock Payoneer linking error

New Here ,
Jul 31, 2024 Jul 31, 2024

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Hello there! I have an issue about link my payoneer account to my adobe stock contributor account. I contacted with Payoneer support team and they said it's a problem related to Adobe. When I try to connect and tell my problem to Adobe Support Team, unfortunately anybody didn't help me about that. I think it's something like technial issue that apperas when try to connect payoneer account. Here I share =I'm in it. Can anybody help me please to solve that problem? 

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Community Expert ,
Jul 31, 2024 Jul 31, 2024

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in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.



<"moved from using the community bugs">

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Community Expert ,
Jul 31, 2024 Jul 31, 2024

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What happens when you attempt to logon to your Payoneer account? If your Payoneer account is set up and valid, contact Adobe via the contact us link on your Dashboard page and ask them to sync your Payoneer account.

IMG_0770.png

Jill C., Forum Volunteer

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New Here ,
Aug 02, 2024 Aug 02, 2024

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Thank you for your reply. I already contacted with Adobe Support via the portal you show and they unlinked my account but, when I try to link again same thing happens as I showed above. I think it's kind of technical bug there and Adobe Team must check this to fix or tell us why that problem occurs.

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Community Expert ,
Aug 02, 2024 Aug 02, 2024

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You'll have to contact them via the contact us link again and describe the issue you're having.

Jill C., Forum Volunteer

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New Here ,
Aug 04, 2024 Aug 04, 2024

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I tried to contact them both via link and also on live chat for many times but none of them helped me. They say same things every time like a robot.

 

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Community Expert ,
Aug 02, 2024 Aug 02, 2024

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Please refer to this FAQ

https://helpx.adobe.com/stock/contributor/help/getting-paid.html

 

Nancy O'Shea— Product User, Community Expert & Moderator
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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