Can’t reach my Adobe contributors account

[Alla2970664684i1]

 Hi there,

is anyone face with the issue to reach account? Since yesterday I can't enter. It shows me message about account creation. Can you please help or how can i create a ticket to support team. I tried through chat, but useless, they redirected me to different people, but no help.

thanks in advance!

Alla

[Abambo]

Chat is for customer support, not contributor support. 

First check if you are logged into the right account. 

Second clear cookies and cache.

Third try, if possible, on a different device.

Fourth, contact contributor support: https://helpx.adobe.com/stock/contributor/help/Need-Help-Contact-Us.html

[Alla2970664684i1]

Hi, Abambo, 

thanks a lot for suggestion.

I tried everything, except button contact us as it's not available at the bottom of page at all.

i tried to login on a device i have never ever logged in and message is similar.

And strange thing, that i got my earning report from Fotolia not from Adobe.

Do you now any other way how can i sort my problem?

Thanks in advance!

Alla 

[Abambo]

Check your direct message!