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Changed Mail, but it still sends "One of your files has been sold – Tax Form Formality" to the wrong

New Here ,
Jul 15, 2024 Jul 15, 2024

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Hello,

 

I keep getting mails on my wrong email adresse. Where do I need to change it? Everywhere I checked its already changed.

I also wrote a mail to support in march but did not get an answer yet.

 

Thank you!

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Community Expert ,
Jul 15, 2024 Jul 15, 2024

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Where did you check?

 

The e-mail address stock users is your Adobe id.

 

You should also upload your tax form. That is independant from your issue.

ABAMBO | Hard- and Software Engineer | Photographer

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New Here ,
Jul 15, 2024 Jul 15, 2024

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Well in my account it says primary mail adress ( adobe id ). And its the correct one I want.
I still get the mails to the wrong one. 
I need to check tax form yes, but thats not a priority in my life right now, and i dont want to do a payout anytime soon.

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New Here ,
Sep 10, 2024 Sep 10, 2024

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I am having a similar problem - I have my primary email set up as I want it, but the tax emempt document still gets sent to an old email address - how do I stop this?

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