False AI Rejections for Canva Designs – Isgen.ai Confirms 100% Human, Form Blocks Proof.

[BlueBasketful]

Two submissions rejected, 48 pending, all flagged as AI despite being Canva designs. Isgen.ai confirms 100% human-made. Adobe’s form won’t let me attach proof, and I’m getting auto-replies.

Need urgent human review for IDs 1705500058 & 1706030603.

Anyone face the same issue?

[Nancy OShea]

Adobe Stock examiners will never respond to refusal complaints. That's not their job. 

Unfortunately, you're at the mercy of your tools.  And Canva uses a lot of AI in its toolkit. It's highly possible that Canva is embedding identifying AI metadata into your images without your knowledge.  See Canva Terms below.

https://www.canva.com/policies/ai-product-terms/

https://www.canva.com/policies/terms-of-use/

If you're 100% certain that your images do not violate Canva's Terms or Adobe Stock's Terms, you may wish to submit a signed Property Release form by you as the artist. 

https://helpx.adobe.com/stock/contributor/help/property-release.html

Hope that helps.

[BlueBasketful]

Thank you for your response and insights.

I appreciate the clarification that examiners don’t handle refusal complaints directly.

I’ve submitted two appeals via the support form, and a human reviewer has now acknowledged my case, which is a step forward. I’m awaiting their review of my 48 pending Canva designs and two rejected submissions, falsely flagged as AI despite being 100% human-made.

Regarding Canva’s AI usage, I understand their toolkit includes AI features (per https://www.canva.com/policies/ai-product-terms/), and metadata embedding is a valid concern. However, I created these seamless patterns manually using only standard graphic elements (shapes, icons, text) in Canva’s editor—no AI tools like Magic Studio or auto-generated designs were involved. To confirm, I tested sample files with Isgen’s AI Image Detector, a trusted tool with advanced deep learning, which returned a 100% human-made result with 0% AI detection. I’ve attached Canva workspace screenshots and export logs (via email if accepted) showing my manual process, ruling out embedded AI metadata.

I’ve reviewed Adobe Stock’s Terms and Canva’s Terms, and I’m confident my work complies—no generative AI or violations. The Property Release form seems unnecessary for original designs, but I’m happy to provide one if required. My concern is the false flagging risking lower 20-25% AI royalties instead of the 33% for human-made content, potentially costing me 30-50% per download (e.g., $0.50 vs. $0.20).

Thank you for your support—hope this resolves soon!

Best regards,

Sitha [212838458]

[Abambo]

Thank you for your response and insights.

I appreciate the clarification that examiners don’t handle refusal complaints directly.

I’ve submitted two appeals via the support form, and a human reviewer has now acknowledged my case, which is a step forward. I’m awaiting their review of my 48 pending Canva designs and two rejected submissions, falsely flagged as AI despite being 100% human-made.

By @BlueBasketful

Adobe contributor support rarely reviews refusal cases. The use of Canva supplied icons may make your asset anyhow unsuitable for stock use.

To confirm, I tested sample files with Isgen’s AI Image Detector, a trusted tool with advanced deep learning, which returned a 100% human-made result with 0% AI detection. I’ve attached Canva workspace screenshots and export logs (via email if accepted) showing my manual process, ruling out embedded AI metadata.

By @BlueBasketful

Your tool may err. The same as the Adobe stock human moderators may err.

[Abambo]

What Adobe's form? You should be more precise with what you did try to do. 

You need to attach a property release, if Adobe moderators think that the asset is generative AI. We really soon need a check mark to mark the assets as non generative AI. 😉 

The 48 assets still pending may well pass. You never know...

[Abambo]

Did you create all of the asset manually, or did you use some icons available in Canva for creating this?

[BlueBasketful]

Thank you for your question.

To clarify, I created my 48 seamless pattern assets manually in Canva’s editor, designing each from scratch. I used standard graphic elements available in Canva—such as shapes, icons, and text—by dragging, dropping, and customizing them myself. No AI tools (e.g., Canva’s Magic Studio or auto-generated features) were used at any stage. The icons and shapes served as building blocks, which I arranged and edited manually to form original patterns, not as pre-designed assets.

Since a human reviewer is now involved - hoping for a resolution soon!

Best regards,

Sitha

[Abambo]

A human reviewer is always involved. I'm not sure that you are allowed to use Canva icons in Adobe stock assets.

[Nancy OShea]

I never use Photoshop icons or other PS graphic elements in any work I plan to sell. 

This is why. 

https://helpx.adobe.com/stock/contributor/help/ip-guidelines.html