Free photographer plan no longer valid

[justynao68192757]

Hello,

My free photographer adobe plan was working just fine and was renewed in March. However for some strange reason it has been cancelled 2 days ago and I have only the lightroom working (not lightroom classic ). What is the reason? The plan was supposed to work for a year? I have tried to contact the adobe support chart however all i was told is that i need to purchase the photographer plan. 

[justynao68192757]

The problem is when i łog info my account i see lightroom +10TB active under my ID. Its not a software issue. For some strange reason The program was downgraded. I created a second ticket on Friday, lets see if The contributor team will help... The general support are saying as broken record i have lightroom 10tb and they would be happy to help me to purchase The photography plan... 

[Nancy OShea]

[To create less confusion, I've merged these topics into one discussion.]

[Ricky336]

For others reading this to be clear it's not 10/20 TB - Terabytes - it's 10/20 GB - Gigabytes in the plan!

Big difference between terabytes and gigabytes!

[edh62591725]

To be clear: As I stated it is a '10 TB lightroom plan' that i have been dumped on, and sounds like others too, for no apparent reason - see screenshot

[Abambo]

To be clear: As I stated it is a '10 TB lightroom plan' that i have been dumped on, and sounds like others too, for no apparent reason - see screenshot

By @edh62591725

To be clear: this is a system error at the Adobe level. 

[Nancy OShea]

Somebody, probably a relief person, flipped the wrong switch.

Between now and New Year's, most Adobe employees are on Christmas/Hanukkah holiday leave. 

'Tis the season.

:christmas_tree:

[Ricky336]

So it would seem you have been 'upgraded' to this plan, even without asking.

So, sorry, again, you will have to contact Adobe. As contributors ourselves, we can only give advice.

Not that it has helped you much. 😒

[justynao68192757]

The problem is i have been trying to contact and get some help from adobe support team, but it was useless. I have raised 2 tickets, as the first one was closed by statement "pls contact general support" and the second one so far hasnt been answered. Seems like its a.global issue and its a pity contributors are not getting proper support they deserve. I have some client work waiting to be finished, without LrC or PS i cant work.  😞 

[Maria_Markevich5842]

I have contacted Adobe General Support yesterday and they say:

"you case has been escalated to the backend team. It will take 5-7 business days. Kindly give us few more days. Once the issue is resolve you will receive a follow up email."
5-7 days, Carl!
I also raised two tickets on Adobe Stock Contributor support - no reply....

[justynao68192757]

Maria, how did you describe this issue to make them escalate your case? The only feedback i Got was to contact contributor support who are not answering at all. 😞 

[Maria_Markevich5842]

initially i wrote this

"I have Adobe Photography Plan valid until 09 March 2025 (I have email confirming this) that I redeemed from a Contributor Bonus code. Which worked perfectly until this week.

But now I see that somehow my plan on Creative Cloud has changed to Lightroom plan! Which does not include Photoshop and I cannot use it.

How could this happen?"

They asked to provide a screenshot of my email confirming my plan and its date (with my email visible), I did so.
Then they asked to provide a redemption code, which I obviosly dont have, cause I've never saved those codes. I explained why I dont have it, cause I use basically link from Contributor panel.
Well, the guy said he has faced similar issues from other users and will escalate my question to backend team...

[anthonyb48581412]

Well I have just spent nearly two hours with Adobe support chat, buffered from several different people and having to explain the issue over and over again. Just when I thought they were looking into it I was either timed out of the chat, or on my last attempt was logged out of my account and couldnt return to where it left off. Frustrating!

[C. Hamilton]

I'm in the exact same boat - chatted with 4 people on 'chat help' only to be told to contact contributor support email - which bounced back answer is a copy of rules for submission.........Getting very frustrated. All iwant is it reinstated to current valid date  - not buy a subscription when i have earned it free.

[justynao68192757 · Accepted solution]

Yay, its been fixed. The proper photography plan is now assigned to my account. 

[anthonyb48581412 · Accepted solution]

Yes it's back. Thanks for letting us know.

[Maria_Markevich5842 · Accepted solution]

Mine is fixed too! Great!

[Ricky336]

Great that it has been resolved!😊