Participating Frequently

Answered

Free photographer plan no longer valid

Forum|Forum|1 year ago
December 13, 2024
10 replies
3434 views

Hello,

My free photographer adobe plan was working just fine and was renewed in March. However for some strange reason it has been cancelled 2 days ago and I have only the lightroom working (not lightroom classic ). What is the reason? The plan was supposed to work for a year? I have tried to contact the adobe support chart however all i was told is that i need to purchase the photographer plan.

Contributors

This topic has been closed for replies.

Correct answer Maria_Markevich5842

Mine is fixed too! Great!

justynao68192757Author

Participating Frequently

Yay, its been fixed. The proper photography plan is now assigned to my account.

anthonyb48581412

Participant

Yes it's back. Thanks for letting us know.

C. Hamilton

Participant

I'm in the exact same boat - chatted with 4 people on 'chat help' only to be told to contact contributor support email - which bounced back answer is a copy of rules for submission.........Getting very frustrated. All iwant is it reinstated to current valid date - not buy a subscription when i have earned it free.

Ricky336

Community Expert

So it would seem you have been 'upgraded' to this plan, even without asking.

So, sorry, again, you will have to contact Adobe. As contributors ourselves, we can only give advice.

Not that it has helped you much. 😒

justynao68192757Author

Participating Frequently

The problem is i have been trying to contact and get some help from adobe support team, but it was useless. I have raised 2 tickets, as the first one was closed by statement "pls contact general support" and the second one so far hasnt been answered. Seems like its a.global issue and its a pity contributors are not getting proper support they deserve. I have some client work waiting to be finished, without LrC or PS i cant work. 😞

M

Maria_Markevich5842

Participating Frequently

I have contacted Adobe General Support yesterday and they say:

"you case has been escalated to the backend team. It will take 5-7 business days. Kindly give us few more days. Once the issue is resolve you will receive a follow up email."
5-7 days, Carl!
I also raised two tickets on Adobe Stock Contributor support - no reply....

Ricky336

Community Expert

For others reading this to be clear it's not 10/20 TB - Terabytes - it's 10/20 GB - Gigabytes in the plan!

Big difference between terabytes and gigabytes!

E

edh62591725

Participant

To be clear: As I stated it is a '10 TB lightroom plan' that i have been dumped on, and sounds like others too, for no apparent reason - see screenshot

Abambo

Community Expert

To be clear: As I stated it is a '10 TB lightroom plan' that i have been dumped on, and sounds like others too, for no apparent reason - see screenshot

By @edh62591725

To be clear: this is a system error at the Adobe level.

ABAMBO | Hard- and Software Engineer | Photographer

Nancy OShea

Community Expert

[To create less confusion, I've merged these topics into one discussion.]

Nancy O'Shea— Product User & Community Expert

M

Maria_Markevich5842

Participating Frequently

i have the same problem... At least I know I am not alone!

E

edh62591725

Participant

Hi,

In the last week the creative cloud app installed photoshop and lightroom updates.

Ever since then it now states that my plan is 'Lightroom plan with 10TB' where as previously it was the bonus program photoshop bundle with lightroom classic. As such, i now cannot access photoshop or lightroom classic. I have the email sent to me when i entered the 12 month redemption code and so i know that it expires in march 2025.

I contacted adobe support who couldn't help and told me to contact contributor support. I've not heard anything back from them (support ticket: 00333332.).

Has anyone else had this issue as i'm a bit perplexed by it?

Thanks!

anthonyb48581412

Participant

Yes, I have the same issue. My bonus plan was due to run until Aug 2025. I am waiting for a response from contributor support.

justynao68192757Author

Participating Frequently

Same here!

Jill_C

Community Expert

This doesn't seem to be the appropriate forum to ask this question...

Jill C., Forum Volunteer

justynao68192757Author

Participating Frequently

So where should i ask ten?

Jill_C

Community Expert

Sorry, I didn't understand at first that you were referring to your Stock Contributor Bonus "free" plan. It expires 12 months from whenever you applied the bonus code and started the subscription. You shoild have been able to see that expiration date in your Adobe account page. If you believe it has expired too soon, use this Contact Us link on your stock account page to reach out to Contributor Support.

Jill C., Forum Volunteer

RALPH_L

Community Expert

The support chat is not for contributors. You must contact contributor support.
https://contributor.stock.adobe.com/contact

justynao68192757Author

Participating Frequently

The contributor team told me to contact the general support. I did before and they told me to get in touch with the contributor support. Sounds crazy.

Z

zhenliang_5418

Participant

Same here. I contact general support first, they asked me to contact contributor support. Now contributor support just replied me and asked me to contact general support. They are just playing ping pang now

Z

zhenliang_5418

Participant

I am facing same issue now, talk with helpdesk from adobe, they could not help

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded