How to activate my account on Adobe Stock?

[Mykola35057589lls5]

Hello. My name is Mykola. Please help me understand the issue. Several days ago, my Adobe Stock account was deactivated. Why did this happen? What specifically did I violate? I always tried to follow all the rules. Could this be some kind of mistake? I wrote to the contributor-support@adobe.com, but I never received a response. What should I do? How can I reactivate my account?

[mehdi32564195bdu3]

i have 1000 assets and i block after first withdraw

[Jill_C]

It seems to be a regular part of Adobe's process now to temporarily deactivate the account following the first withdrawal request to analyze the account, looking for any fraudulent sales and/or violations of the guidelines. If you are convinced that you did nothing wrong, and are well aware of all the guidelines and T&C's, you should be okay. Unfortunately, there's no way of predicting how long it will take for you to get the verdict.

[mehdi32564195bdu3]

hi they send email to me after telling in discord and send me this email
Thank you for writing. It appears that multiple accounts were created under your name, and this is not currently allowed on our site. As a result, your account has been temporarily blocked and it will remain closed until the investigation is completed.

what does it mean? shoud i have different name?i only have 1 account why shoud i create 2 account they block my account for maybe i have 2?

[Jill_C]

Without seeing the specific message you're referring to, it seems that they have evidence that you have opened two different accounts. Multiple accounts with the same asset types are not allowed. If this is what you have done, you will be asked to close one of the accounts. 

[mehdi32564195bdu3]

why do i have to make 2 account with same assets i only had 1 account and i dont have time for that i can only work with 1 account

[Jill_C]

If you haven't already done so, use the "contact us" link on your account page to advise Adobe that you don't have 2 accounts. I suppose if you have a common name, they can conclude that another person's account is also yours...

[mehdi32564195bdu3]

 i said and they send this
Thank you for letting me know. Your account is currently under review, and this is being done by a different team. Unfortunately I can't reinstate your account just yet, but if anything changes we will let you know. Until then, the account should remain blocked.
that is crazy i dont know what do i have to say it is not fair for a common name they block my account

[Nancy OShea]

Adobe may temporarily suspend or permanently terminate a Stock Contributor account for any of the following:
1) Suspicious sales or refund activity,
2) They received an official infringement complaint or "take down" notice from a 3rd party,
3) Suspected violation of Stock Contributor User Terms,

In the meantime, work on other projects while you wait for results of the investigation.

[Jill_C · Accepted solution]

As has been stated here many times, there's nothing you can do except wait for Adobe to complete their review of your account.

[Abambo]

that is crazy i dont know what do i have to say it is not fair for a common name they block my account

By @mehdi32564195bdu3

Don't be ungrateful. They answered. They told you what is going on. And I'm sure, they are investigating more than just having a common name. 

[daniellei4510 · Accepted solution]

There is nothing you CAN do but wait. At least they replied and let you know that they will keep you up to date with their results.