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I want to cancel payout request

Community Beginner ,
Dec 22, 2023 Dec 22, 2023

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Hello Dear , I hope this message finds you well. I'm reaching out for the first time seeking urgent assistance. I am stock contributor . I  recently made a PayPal payout request . Unfortunately, myPaypal  account is now limited due to a verification issue. To avoid risks, I'd like to cancel the PayPal payout . I already sent a messege from contributor contact us , but not yet get any reply or update . How to contact with support directly via messege or call ? 

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correct answers 1 Correct answer

Community Expert , Dec 23, 2023 Dec 23, 2023

It's not possible to cancel a payout request. You will need to contact contributor support, and hope that they can cancel it for you, or you will need to wait for PayPal to refuse the incoming funds and for Adobe to credit you back.

 

https://helpx.adobe.com/stock/contributor/help/Need-Help-Contact-Us.html

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Community Expert ,
Dec 22, 2023 Dec 22, 2023

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in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.



<"moved from enterprise and teams">

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Community Expert ,
Dec 23, 2023 Dec 23, 2023

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It's not possible to cancel a payout request. You will need to contact contributor support, and hope that they can cancel it for you, or you will need to wait for PayPal to refuse the incoming funds and for Adobe to credit you back.

 

https://helpx.adobe.com/stock/contributor/help/Need-Help-Contact-Us.html

ABAMBO | Hard- and Software Engineer | Photographer

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Community Beginner ,
Dec 23, 2023 Dec 23, 2023

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Thank you @Abambo , I alrady contact with them but not yet get responce . Hope it will solve  fast . 

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Community Expert ,
Dec 23, 2023 Dec 23, 2023

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Contributor support is currently highly solicited so they are not very fast. Your issue will be solved one way or the other.

ABAMBO | Hard- and Software Engineer | Photographer

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Community Beginner ,
Dec 23, 2023 Dec 23, 2023

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Thank you for your support. It really helps me 

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Community Expert ,
Dec 23, 2023 Dec 23, 2023

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You're welcome.

ABAMBO | Hard- and Software Engineer | Photographer

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