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My account was unfairly closed.

New Here ,
Sep 12, 2023 Sep 12, 2023

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You closed my account even though there was no irregularity in my account. If there is any irregular behavior, please prove it to me...

 

[Moderator corrected HTML formatting error and cured the topics. Do not select all topics]

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correct answers 1 Correct answer

Community Expert , Sep 12, 2023 Sep 12, 2023

Adobe contributor support responds. If your account has been suspended, there is nothing that this community of peers can do for you. You will need to contact Adobe contributor support via the link at “Contact us”. Adobe will answer via e-mail, so watch your spam folder. The answer may take some time, depending on the workload of contributor support and the complexity of the investigation. So be patient and do not spam the contributor support.

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Community Expert ,
Sep 12, 2023 Sep 12, 2023

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You are not addressing Adobe directly here in this forum. We are a community of fellow Contributors. You must reply to the contact us link on your Dashboard page and wait for Adobe to respond regarding your account issues. There is nothing that the community members can do to help you to get your account reinstated. Meanwhile, do not badger Adobe with repeated emails on the subject. It could take days to resolve the problem, or it could take weeks.

Jill C., Forum Volunteer

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Community Beginner ,
Sep 12, 2023 Sep 12, 2023

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Mine has been closed for 3 months because of a spike in sales and subsequent withdrawal request. They don't care. They don't even respond.

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Community Expert ,
Sep 12, 2023 Sep 12, 2023

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They dont have to. Read the terms that you agreed to. A spike in sales is a reason to review.

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Community Expert ,
Sep 12, 2023 Sep 12, 2023

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Adobe contributor support responds. If your account has been suspended, there is nothing that this community of peers can do for you. You will need to contact Adobe contributor support via the link at “Contact us”. Adobe will answer via e-mail, so watch your spam folder. The answer may take some time, depending on the workload of contributor support and the complexity of the investigation. So be patient and do not spam the contributor support.

ABAMBO | Hard- and Software Engineer | Photographer

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Community Expert ,
Sep 12, 2023 Sep 12, 2023

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Adobe may temporarily suspend or permanently terminate a Stock Contributor account for any of the following:
1) Suspicious sales or refund activity,
2) They received an official infringement complaint or "take down" notice from a 3rd party,
3) Suspected violation of Stock Contributor User Terms,
4) A technical problem that only Stock Support can fix.

If you don't hear anything within 15 business days (check your spam folder for reply), send a follow-up inquiry. In the meantime, work on other things.

Nobody here can help you with an account problem. 

 

Good luck.

 

Nancy O'Shea— Product User, Community Expert & Moderator
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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Community Expert ,
Sep 12, 2023 Sep 12, 2023

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If your account has been suspended, there is nothing that this community of peers can do for you. You will need to contact Adobe contributor support via the link at “Contact us”. Adobe will answer via e-mail, so watch your spam folder. The answer may take some time, depending on the workload of contributor support and the complexity of the investigation. So be patient and do not spam the contributor support.

ABAMBO | Hard- and Software Engineer | Photographer

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