My New Contributor Account Flagged: "Multiple Accounts" Issue

[Rifat Amin]

Hi everyone,

I've recently tried to start contributing to Adobe Stock. I signed up, and when I attempted to upload my first image, my account displayed this message: "Inactive account Our Account and Submission policy does not allow multiple Contributor accounts."

It's possible that years ago, I might have inadvertently created multiple Adobe accounts on my device, perhaps for different Adobe services or just forgotten about old attempts. However, I can confirm that I haven't actively used any of these as a contributor, nor have I uploaded content to them. My current attempt is my first genuine effort to become an Adobe Stock contributor.

Has anyone else encountered this situation where old, unused accounts caused their new contributor account to be flagged? How long did it take to resolve, and what was the process like for you? Any advice on navigating this would be greatly appreciated!

Thanks in advance for any insights.

[Moderator moved the thread to the correct forum]

[Jill_C · Accepted solution]

I haven't encountered this, as I'm quite sure that I have never created any other Adobe Stock accounts; however, the only way you'll be able to resolve the issue is by contacting Adobe Stock Contributor Supoort.

[Abambo]

Use the link on the blocking screen message to contact Adobe contributor support.

[Linda31975876z6df]

I am having the same issue.  Just emailed them.

[Abambo]

You should use the "contact us" link on the screen. Emails are not guaranteed to arrive at the destination, and there are many wrong e-mail addresses around.

[shruti_8122]

Hii

I'm facing the same issue. Could someone please help me ? This is the new contributor account that i just opened.

[Abambo]

Check this answer: https://community.adobe.com/t5/stock-contributors-discussions/my-new-contributor-account-flagged-quo...

and this answer: https://community.adobe.com/t5/stock-contributors-discussions/my-new-contributor-account-flagged-quo...

and this answer: https://community.adobe.com/t5/stock-contributors-discussions/my-new-contributor-account-flagged-quo...

You won't get a different one!

[Kamil5C97]

Hi, whoever had this issue - did they manage to resolve the issue? It seems they dont respond at all. I used the link and form on the error page, but there's no answer and no reaction I managed to find the dead account and remove it, but the error is still there. 

[Abambo]

I managed to find the dead account and remove it, but the error is still there. 

By @Kamil5C97

You can't remove a contributor account by yourself. 

It seems they dont respond at all. I used the link and form on the error page, but there's no answer and no reaction

By @Kamil5C97

When you contact Adobe contributor support via the form, you get an immediate answer with a case number. 

[Kamil5C97]

Well the "immediate answer with case number" doesnt really help does it? It's just automated response. Anyway they answered me today with exactly yhe same after the month with just some links do documentation. I believe no adobe contributor account for me.

I don't have any working other accounts than the one I just created and I never had. It seems all the support is just one big joke. 

[Robert 123]

Letter to the ceo of Adobe - Adobe Product Community - 15470811

[Brave_Glaze8245]

Robert 123 is blocked and the letter to the ceo also . If am correct but i will contact the ceo personally