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My New Contributor Account Flagged: "Multiple Accounts" Issue

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Hi everyone,

I've recently tried to start contributing to Adobe Stock. I signed up, and when I attempted to upload my first image, my account displayed this message: "Inactive account Our Account and Submission policy does not allow multiple Contributor accounts."

It's possible that years ago, I might have inadvertently created multiple Adobe accounts on my device, perhaps for different Adobe services or just forgotten about old attempts. However, I can confirm that I haven't actively used any of these as a contributor, nor have I uploaded content to them. My current attempt is my first genuine effort to become an Adobe Stock contributor.

Has anyone else encountered this situation where old, unused accounts caused their new contributor account to be flagged? How long did it take to resolve, and what was the process like for you? Any advice on navigating this would be greatly appreciated!

Thanks in advance for any insights.

[Moderator moved the thread to the correct forum]

Account management

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Jill_CRéponse

Community Expert

I haven't encountered this, as I'm quite sure that I have never created any other Adobe Stock accounts; however, the only way you'll be able to resolve the issue is by contacting Adobe Stock Contributor Supoort.

Jill C., Forum Volunteer

R

Robert 123

Known Participant

Letter to the ceo of Adobe - Adobe Product Community - 15470811

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B

Brave_Glaze8245

Participating Frequently

Robert 123 is blocked and the letter to the ceo also . If am correct but i will contact the ceo personally

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K

Kamil5C97

Participant

Hi, whoever had this issue - did they manage to resolve the issue? It seems they dont respond at all. I used the link and form on the error page, but there's no answer and no reaction I managed to find the dead account and remove it, but the error is still there.

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Abambo

Community Expert

I managed to find the dead account and remove it, but the error is still there.

By @Kamil5C97

You can't remove a contributor account by yourself.

It seems they dont respond at all. I used the link and form on the error page, but there's no answer and no reaction

By @Kamil5C97

When you contact Adobe contributor support via the form, you get an immediate answer with a case number.

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ABAMBO | Hard- and Software Engineer | Photographer

K

Kamil5C97

Participant

Well the "immediate answer with case number" doesnt really help does it? It's just automated response. Anyway they answered me today with exactly yhe same after the month with just some links do documentation. I believe no adobe contributor account for me.

I don't have any working other accounts than the one I just created and I never had. It seems all the support is just one big joke.

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S

shruti_8122

Participant

Hii

I'm facing the same issue. Could someone please help me ? This is the new contributor account that i just opened.

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Abambo

Community Expert

Check this answer: https://community.adobe.com/t5/stock-contributors-discussions/my-new-contributor-account-flagged-quot-multiple-accounts-quot-issue/m-p/15416716#M109967

and this answer: https://community.adobe.com/t5/stock-contributors-discussions/my-new-contributor-account-flagged-quot-multiple-accounts-quot-issue/m-p/15413467#M109906

and this answer: https://community.adobe.com/t5/stock-contributors-discussions/my-new-contributor-account-flagged-quot-multiple-accounts-quot-issue/m-p/15411076#M109905

You won't get a different one!

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ABAMBO | Hard- and Software Engineer | Photographer

L

Linda31975876z6df

Participant

I am having the same issue. Just emailed them.

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Abambo

Community Expert

You should use the "contact us" link on the screen. Emails are not guaranteed to arrive at the destination, and there are many wrong e-mail addresses around.

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ABAMBO | Hard- and Software Engineer | Photographer

Abambo

Community Expert

Use the link on the blocking screen message to contact Adobe contributor support.

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ABAMBO | Hard- and Software Engineer | Photographer

Jill_C

Réponse

Community Expert

I haven't encountered this, as I'm quite sure that I have never created any other Adobe Stock accounts; however, the only way you'll be able to resolve the issue is by contacting Adobe Stock Contributor Supoort.

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Jill C., Forum Volunteer

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