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Option to upload photos and videos using SFTP disappeared

New Here ,
Jun 17, 2024 Jun 17, 2024

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I want to upload my illustrations using SFTP.
It worked successfully since yesterday. Now that option disappeared and I can't connect to SFTP server using existing credentials anymore.

Screenshot at Jun 17 22-14-20.png

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Contributors , Troubleshooting

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Community Expert ,
Jun 18, 2024 Jun 18, 2024

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I still can do that:

Abambo_0-1718729355988.png

Check if it is a browser issue:

  • clear cache and cookies.
  • disable ad blocker
  • change the browser
  • change the network
  • change the computer
ABAMBO | Hard- and Software Engineer | Photographer

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New Here ,
Jun 18, 2024 Jun 18, 2024

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No. Nothing from this list helps.
As I mentioned, I lost not only the link in the UI, but as well SFTP connection that worked before.

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New Here ,
Jun 18, 2024 Jun 18, 2024

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Same happened to me and my wife. Different acocunts. It is definitely a new bug. It is definitely not a cache thing, nobody ever logged in there from the laptop i've tested. Tried switching to other network as well.  Region: Turkey

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Community Beginner ,
Jun 24, 2024 Jun 24, 2024

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Can anybody tell us why, this also happened to me ...

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New Here ,
Jun 24, 2024 Jun 24, 2024

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Technical support response to the same problem

Thanks for your message. I would like to inform you that only qualified accounts can use SFTP to upload files.If you do not see the SFTP upload option in the contributor portal, you will need to use the drag and drop method and upload your files directly via the portal. To do this, click the upload button in the upper right corner, then simply drag and drop your files into the blue upload circle.
Details regarding the criteria for qualifying for the SFTP upload option can't be specified.

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New Here ,
Jul 06, 2024 Jul 06, 2024

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"Thanks for your message. I would like to inform you that only qualified accounts can use SFTP to upload files.If you do not see the SFTP upload option in the contributor portal, you will need to use the drag and drop method and upload your files directly via the portal. To do this, click the upload button in the upper right corner, then simply drag and drop your files into the blue upload circle.
Details regarding the criteria for qualifying for the SFTP upload option can't be specified."

 

This is what Adobe also told me, but when I upload a file using my portal as they instructed, this is what happens: I get an ERROR even though my file is valid. The portal says my file is invalid. I don't know how to upload my files at this point if this restriction continues indefinitely.

 

Adobe, I hope you can bring back the previous method that allowed us contributors to freely use SFTP like we used to. We are willing to follow the platform's guidelines, but when I upload a file through the portal as for instruction, I encounter errors and the file is not accepted. Unlike before, when a warning appeared on the portal, the upload through SFTP was still successful.

 

Untitled design (1).jpg

 

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Community Expert ,
Jul 06, 2024 Jul 06, 2024

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Create a small test file. Upload that. If you get an error, upload that test file here. We will have a look into it.

ABAMBO | Hard- and Software Engineer | Photographer

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New Here ,
Jul 08, 2024 Jul 08, 2024

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The small files do not have any problems when uploading, but my file is large, which is why the portal marks it as invalid. There is a file size limit for uploading directly on the portal. Just like before, when I still had the SFTP option, the error files were uploaded successfully using SFTP. Now, since the SFTP option has been removed, it is impossible to upload files larger than 300MB.

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Community Expert ,
Jul 08, 2024 Jul 08, 2024

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Contact Adobe contriputor support and ask them to enable sftp for you, as you have a size issue. That's all I can recommend for now. https://helpx.adobe.com/stock/contributor/help/Need-Help-Contact-Us.html

ABAMBO | Hard- and Software Engineer | Photographer

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Community Expert ,
Jul 06, 2024 Jul 06, 2024

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That appears to be clear.

ABAMBO | Hard- and Software Engineer | Photographer

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