Option to upload photos and videos using SFTP disappeared

Forum|Forum|1 year ago
June 18, 2024
3 replies
2418 views

I want to upload my illustrations using SFTP.
It worked successfully since yesterday. Now that option disappeared and I can't connect to SFTP server using existing credentials anymore.

Correct answer sana322

Technical support response to the same problem

Thanks for your message. I would like to inform you that only qualified accounts can use SFTP to upload files.If you do not see the SFTP upload option in the contributor portal, you will need to use the drag and drop method and upload your files directly via the portal. To do this, click the upload button in the upper right corner, then simply drag and drop your files into the blue upload circle.
Details regarding the criteria for qualifying for the SFTP upload option can't be specified.

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sana322Correct answer

Participant

Technical support response to the same problem

Thanks for your message. I would like to inform you that only qualified accounts can use SFTP to upload files.If you do not see the SFTP upload option in the contributor portal, you will need to use the drag and drop method and upload your files directly via the portal. To do this, click the upload button in the upper right corner, then simply drag and drop your files into the blue upload circle.
Details regarding the criteria for qualifying for the SFTP upload option can't be specified.

F

FloretoC.

Participant

"Thanks for your message. I would like to inform you that only qualified accounts can use SFTP to upload files.If you do not see the SFTP upload option in the contributor portal, you will need to use the drag and drop method and upload your files directly via the portal. To do this, click the upload button in the upper right corner, then simply drag and drop your files into the blue upload circle.
Details regarding the criteria for qualifying for the SFTP upload option can't be specified."

This is what Adobe also told me, but when I upload a file using my portal as they instructed, this is what happens: I get an ERROR even though my file is valid. The portal says my file is invalid. I don't know how to upload my files at this point if this restriction continues indefinitely.

Adobe, I hope you can bring back the previous method that allowed us contributors to freely use SFTP like we used to. We are willing to follow the platform's guidelines, but when I upload a file through the portal as for instruction, I encounter errors and the file is not accepted. Unlike before, when a warning appeared on the portal, the upload through SFTP was still successful.

Abambo

Community Expert

Create a small test file. Upload that. If you get an error, upload that test file here. We will have a look into it.

ABAMBO | Hard- and Software Engineer | Photographer

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Sergey38123792g296

Participant

Same happened to me and my wife. Different acocunts. It is definitely a new bug. It is definitely not a cache thing, nobody ever logged in there from the laptop i've tested. Tried switching to other network as well. Region: Turkey