payment issue

[zunaira34190543ikyw]

The option for payment activation is not appearing on my account, even though my payment has reached 30 dollars

[George_F]

Just a few things that come to mind:  Has Adobe accepted your government issued ID?  Is your account more than 45 days old?

[Abambo]

Just a few things that come to mind:  Has Adobe accepted your government issued ID?  Is your account more than 45 days old?

By @George_F

The ID is no more required. And it's 45 days after the first sale, according to the Adobe helpx page.

[George_F]

Oh!  I didn't realize an ID was no longer required.  Is this a recent change?

[Abambo]

Please see here: https://community.adobe.com/t5/stock-contributors-discussions/verify-id/m-p/13793886#M61084

[George_F]

Gotcha!  About 6 months ago it looks like.  

Thanks!

[zunaira34190543ikyw]

My government ID has been approved, but still, the payment option is not getting activated. Please guide me on resolving this

[Jill_C]

Did you read the above post from @Abambo regarding all 3 requirements for a payout? Have you met all 3 criteria?

[zunaira34190543ikyw]

I am a new contributor, and my first payment has reached $30, but the
payment activation option has not appeared yet, whereas the option gets
activated at $25

[Abambo]

You need to fulfil all the conditions. The minimum payout of $25 is one of three conditions that need all to be fulfilled.

The others are:

• Having a tax form submitted and approved.
• The first sale needs to be passed before the 45-day quarantine.

Please confirm when your first sale was.

Please confirm that your tax form is filled out, submitted and approved by Adobe.

[zunaira34190543ikyw]

my tax form is filled, submitted and approve. my first amount has reached
32 dollars, but payment activation option is not appearing.

[Jill_C]

Has it been 45 days since your first sale?

[Jill_C]

You didn't answer my question. We can't help if you don't read our posts carefully...

[zunaira34190543ikyw]

It has been 45 days since my first sale

[Abambo]

It has been 45 days since my first sale

By @zunaira34190543ikyw

If you want help next time, you really need to address all our questions. It will be so much easier and rewarding for all of us. 

You do not have answered the final question yet:

How did your issue get resolved?

It may well be that the answer to this can help others to resolve similar issues. And that is why these public fora are for.

[zunaira34190543ikyw]

yes , It has been 45 days since my first sale

[Jill_C]

Use the Contact Us link on your Dashboard page and select the Payment Category, Subcategory Other and explain the problem. This will create a Support Ticket, and Adobe will review your account and advise what the problem and solution is. Be sure to come back here to report the solution so that the forum members can benefit from the knowledge.

[zunaira34190543ikyw]

Thank you so much. My problem has solved.

[Jill_C]

Can you say how it was solved? Did you receive a response from Contributor Support?

[Tranh36113899u5tb]

How it was solved ?

[Abambo]

How it was solved ?

By @Tranh36113899u5tb

Probably by waiting for the 45 days to pass. If you fulfil all other conditions: $25 in sales, submitted and approved (!) tax form.

[Tranh36113899u5tb]

Yes, first sale in 29 jan, 2024

my balance $29 and payout button grey color

[Abambo]

Yes, first sale in 29 jan, 2024

my balance $29 and payout button grey color

By @Tranh36113899u5tb

And the tax form is accepted?

[Tranh36113899u5tb]

Sure

[Abambo]

We have seen countless people here thinking that one thing has been fulfilled, and when they showed screenshots, we saw that it was not. We believe people when they say it has been fulfilled, so your options are to contact Adobe contributor support. Need help? (Stock Contributor Support)