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payment issue

Explorer ,
Dec 12, 2023 Dec 12, 2023

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The option for payment activation is not appearing on my account, even though my payment has reached 30 dollars

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Contributor critique , Contributors , Troubleshooting

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correct answers 2 Correct answers

Community Expert , Dec 12, 2023 Dec 12, 2023

And? There are three conditions. Are you fulfilling all three?

Requesting payments at Adobe Stock

 

Once you’ve accrued more than US$25 in royalties on Adobe Stock, you can request a payout as long as the following criteria is met:

  • You've got a validated tax form on file in your account.

  • At least 45 days have passed since your first Adobe Stock sale. (You can make subsequent payment requests when you reach the US$25 threshold again).

  • You've got a valid PayPal, Payoneer, or Skrill account

...

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Explorer , Mar 17, 2024 Mar 17, 2024

my payment issue was solved by resubmiting tax form.

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Community Expert ,
Dec 12, 2023 Dec 12, 2023

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Just a few things that come to mind:  Has Adobe accepted your government issued ID?  Is your account more than 45 days old?


George F, Fine Art Landscape Photographer

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Community Expert ,
Dec 12, 2023 Dec 12, 2023

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Just a few things that come to mind:  Has Adobe accepted your government issued ID?  Is your account more than 45 days old?


By @George_F

The ID is no more required. And it's 45 days after the first sale, according to the Adobe helpx page.

ABAMBO | Hard- and Software Engineer | Photographer

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Community Expert ,
Dec 12, 2023 Dec 12, 2023

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Oh!  I didn't realize an ID was no longer required.  Is this a recent change?


George F, Fine Art Landscape Photographer

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Community Expert ,
Dec 12, 2023 Dec 12, 2023

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Please see here: https://community.adobe.com/t5/stock-contributors-discussions/verify-id/m-p/13793886#M61084

ABAMBO | Hard- and Software Engineer | Photographer

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Community Expert ,
Dec 12, 2023 Dec 12, 2023

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Gotcha!  About 6 months ago it looks like.  

 

Thanks!


George F, Fine Art Landscape Photographer

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Explorer ,
Dec 12, 2023 Dec 12, 2023

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My government ID has been approved, but still, the payment option is not getting activated. Please guide me on resolving this

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Community Expert ,
Dec 12, 2023 Dec 12, 2023

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Did you read the above post from @Abambo regarding all 3 requirements for a payout? Have you met all 3 criteria?

Jill C., Forum Volunteer

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Explorer ,
Dec 13, 2023 Dec 13, 2023

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I am a new contributor, and my first payment has reached $30, but the
payment activation option has not appeared yet, whereas the option gets
activated at $25

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Community Expert ,
Dec 13, 2023 Dec 13, 2023

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You need to fulfil all the conditions. The minimum payout of $25 is one of three conditions that need all to be fulfilled.

The others are:

  • Having a tax form submitted and approved.
  • The first sale needs to be passed before the 45-day quarantine.

Please confirm when your first sale was.

Please confirm that your tax form is filled out, submitted and approved by Adobe.

ABAMBO | Hard- and Software Engineer | Photographer

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Explorer ,
Dec 14, 2023 Dec 14, 2023

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my tax form is filled, submitted and approve. my first amount has reached
32 dollars, but payment activation option is not appearing.

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Community Expert ,
Dec 14, 2023 Dec 14, 2023

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Has it been 45 days since your first sale?

Jill C., Forum Volunteer

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Community Expert ,
Dec 13, 2023 Dec 13, 2023

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You didn't answer my question. We can't help if you don't read our posts carefully...

Jill C., Forum Volunteer

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Explorer ,
Dec 15, 2023 Dec 15, 2023

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It has been 45 days since my first sale

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Community Expert ,
Dec 19, 2023 Dec 19, 2023

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It has been 45 days since my first sale


By @zunaira34190543ikyw

If you want help next time, you really need to address all our questions. It will be so much easier and rewarding for all of us. 

 

You do not have answered the final question yet:

How did your issue get resolved?

 

It may well be that the answer to this can help others to resolve similar issues. And that is why these public fora are for.

ABAMBO | Hard- and Software Engineer | Photographer

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Explorer ,
Dec 15, 2023 Dec 15, 2023

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yes , It has been 45 days since my first sale

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Community Expert ,
Dec 15, 2023 Dec 15, 2023

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Use the Contact Us link on your Dashboard page and select the Payment Category, Subcategory Other and explain the problem. This will create a Support Ticket, and Adobe will review your account and advise what the problem and solution is. Be sure to come back here to report the solution so that the forum members can benefit from the knowledge.

Jill C., Forum Volunteer

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Explorer ,
Dec 16, 2023 Dec 16, 2023

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Thank you so much. My problem has solved.

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Community Expert ,
Dec 16, 2023 Dec 16, 2023

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Can you say how it was solved? Did you receive a response from Contributor Support?

Jill C., Forum Volunteer

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New Here ,
Mar 15, 2024 Mar 15, 2024

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How it was solved ?

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Community Expert ,
Mar 16, 2024 Mar 16, 2024

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How it was solved ?


By @Tranh36113899u5tb

Probably by waiting for the 45 days to pass. If you fulfil all other conditions: $25 in sales, submitted and approved (!) tax form.

ABAMBO | Hard- and Software Engineer | Photographer

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New Here ,
Mar 16, 2024 Mar 16, 2024

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Yes, first sale in 29 jan, 2024

my balance $29 and payout button grey color

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Community Expert ,
Mar 16, 2024 Mar 16, 2024

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Yes, first sale in 29 jan, 2024

my balance $29 and payout button grey color


By @Tranh36113899u5tb

And the tax form is accepted?

ABAMBO | Hard- and Software Engineer | Photographer

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New Here ,
Mar 16, 2024 Mar 16, 2024

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Sure

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Community Expert ,
Mar 16, 2024 Mar 16, 2024

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We have seen countless people here thinking that one thing has been fulfilled, and when they showed screenshots, we saw that it was not. We believe people when they say it has been fulfilled, so your options are to contact Adobe contributor support. Need help? (Stock Contributor Support) 

ABAMBO | Hard- and Software Engineer | Photographer

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