Payout Problem [WAS: HI]

[Guest]

[Topic edited by moderator for clarity.]

I have money that I want to payout via paypal, and I wrote my PayPal email incorrectly( old email dont work).
Currently, the payment is pending, how can I change the PayPal email before payout process done.

[RALPH_L]

contributor-support@adobe.com

[Abambo · Accepted solution]

You should use the contributor support form, as long as you have access to your contributor account: Need help? (Stock Contributor Support) 

[Guest]

I am contributor on adobe stock now, and today i made

payment request i need cancel it because my paypal email has error 

[moderator merged with prior request]

[RALPH_L · Accepted solution]

You had a similar problem in February where you were told what needs to be done.

Solved: Payout Problem [WAS: HI] - Adobe Support Community - 13544552

[Abambo]

Why does your PayPal e-mail always have an error? You should be more careful.

[Guest]

Thanks
I solve the prblem

[Abambo]

You're welcome. Please check your e-mail twice, next time.

[jacquelingphoto2017]

Hi @Deleted User ,

You'll go directly to the message form if you click on "Account" at the top of your contributor page, scroll down and click on "Contact us". I am not understanding why your PayPal had an error February and now. If you corrected it to accept payments February, I don't understand why there would be any reason to reenter the PayPal information.

Best wishes

Jacquelin

[Abambo]

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@jacquelingphoto2017 wrote:

I don't understand why there would be any reason to reenter the PayPal information.

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Because of this:

I'm getting this asked for every transaction I initiate.

[jacquelingphoto2017]

I thought the system stored the info. I'm not asked for my info at every transaction, which I believe is more secure. From my first dramatic experience I don't use PayPal. 

Regards

Jacquelin

[Abambo]

You use a different system, it may require a different interface. But I agree with you, having entered the credentials once should be enough.

[jacquelingphoto2017]

Adobe is the only place I hear require entering PayPal info every time. One other platform I sign-up with uses PayPal only and we are specifically told at sign-up to fill in the payment section immidieately after signing up for security reason so that no one else can collect our earnings. I get paid from that platform to my PayPal account twice. I entered the information once long before the first payment.

[Jill_C]

PayPal always requires duplicate entries, for security reasons.