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I am a CONTENT CREATOR and I have a problem with my stock.adobe.com account.
I uploaded thousands of photos to Fotolia, and these photos are still being sold almost daily on stock.adobe.com . In this regard, I receive sales confirmations to my email [PII removed by moderator]. In total, there is a high three to four-digit amount that has not yet been paid out to me.
There was an issue with the account merge with Fotolia (I just followed the steps), as I can neither see my uploaded photos nor my sales in my stock.adobe.com account, and my balance is $0.
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You need to contact contributor support for this. Synching the Fotolia account with an Adobe stock account needs to be done manually now.
Need help? (Stock Contributor Support)
Live chat is for customer support. They sometimes try to help, but it is very unsure that you will get someone knowledgable (about your problem) on the line.
As June is a wile ago, feel free to check again with Contributor Support. Check your spam folder, they'll answer by e-mail.
Tagging @MatHayward for additional advice.
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I did send 2 emails about this (including my adobe id, fotolia id and exact description with a summary of the problem) to contributor-support@adobe.com in june, but did not hear back from anyone.
I can vaguely remember also having used the form you linked, my memory is a bit blurry though.
Thanks for the information and I will try to send the support another message there and hope that they can solve my problem.
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Using the form helps Adobe to better identify your account, as more information is connected. It may also be, that directly using the support mail will land your request in a spam filter. Adobe contributor support is currently quite busy because many contributors are flooding the system because of blocking screens and refusals.