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Review delays. I now have assets that have been in a review status for over 3 months.

Explorer ,
Sep 10, 2024 Sep 10, 2024

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I now have assets that have been in a review status for over 3 months.  These are not AI images.  I really don't believe the line about "first come, first reviewed" as I had several assets that I uploaded at the same time that were reviewed within a couple weeks (i.e. a couple months ago).  If it's really first in first out for reviews, all of these assets ahould have been reviewed at about the same time.   Either the review times have continued to get worse or there is a glitch in the algorithm used to determine the order of assts that need reviewing.  Any ideas ?    

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Community Expert ,
Sep 16, 2024 Sep 16, 2024

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I wish we could hear from more contributors who AREN'T experiencing long review delay times, along with the types of assets they have been submitting. Of course, people who aren't having issues are not likely to come to this forum and complain about it.

Here was my experience today with reviews (times are approximate):

 

11 am: 6 accepted assets and 1 rejection

6 pm: 4 assets accepted

8 pm: 1 asset accepted (submitted and accepted within minutes)

11 pm: 1 asset accepted (submitted and accepted within minutes)


Or something along those lines. Of these, the 11 am and 6 pm assets were accepted in the order submitted (kind of, as they skipped over my images of food and went directly to my portraits). This has been the case for the last three days, where my food images are ignored. Maybe they are next in line for being overlooed for months.

 

In any event, I feel your pain, since I went through a period of two or three months of no reviews, so I know how frustrating it can be. In short, there is no logic as to how assets are being (or not being) reviewed these days. It is definitely no longer, first come first served.


daniellei4510 | Community Forum Volunteer
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I am my cat's emotional support animal.

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Contributor ,
Sep 17, 2024 Sep 17, 2024

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I’m touching wood, on my side, I don't really have any issues with moderation for the moment.

I send about 4 to 5 images per day, and generally it takes 3 to 4 days to either be rejected or accepted. I never send large batches of images, but my submissions are regular. Sometimes, moderation only takes a few hours, and I don’t have any explanation for that !!!!

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Community Expert ,
Sep 18, 2024 Sep 18, 2024

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My oldest images were submitted 7 days ago. I had 13 assets reviewed today (12 accepted, 1 rejected). Of those, 8 were reviewed this morning and 6 this afternoon. I can understand new contributors waiting for considerable lengths on time before their first reviews, but for people who've been submitting for years, something seems wrong.


daniellei4510 | Community Forum Volunteer
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I am my cat's emotional support animal.

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Community Beginner ,
Sep 18, 2024 Sep 18, 2024

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its completely unaccetable, I am contributor for 6 years now and this nonsense never happend,

average review time for every image: 2 months, I also have images with 5 months in the queue.

 

videos get through within 1-2 days, I will become a videographer in the end!!!!

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New Here ,
Dec 20, 2024 Dec 20, 2024

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My only insight was when I would regularly submit approximately 10 - 20 a day, (about 5 days a week).

Most of the time, the illustrations got approved within 1 week, often by the next day. The photos would take at least a couple days, usually up to a month.

I do still have images from this time period that are at the 8 month / 9 month stage. Most are images which relate to brands or real people I think. 

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Community Expert ,
Dec 20, 2024 Dec 20, 2024

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LATEST

I think we might be looking for patterns that aren't actually there. Or maybe patterns that are there, but are constantly changing. For a while, I was certain my food and animal assets were being ignored in preference for my images of people, but that assumption proved wrong after a couple of months when the food and animal assets finally started being reviewed.


daniellei4510 | Community Forum Volunteer
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I am my cat's emotional support animal.

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New Here ,
Dec 20, 2024 Dec 20, 2024

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try 9 months ;(

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Explorer ,
Dec 20, 2024 Dec 20, 2024

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I really do believe they have a hole in their process. I have submitted
other images recently and they are being reviewed within a few days. I
deleted and resubmitted the images that were taking so long. One was
reviewed quickly, the other 2 are still sitting there. The images in
question include a barn that is in the Grand Teton National Park. I wonder
if they are getting rerouted to someone for trademark review and it gets
hung up there. There should be no trademark/privacy issues in this case
and there are already many similar photos featuring this same "famous""
barn.

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Community Expert ,
Dec 20, 2024 Dec 20, 2024

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Possibly ended up in the queue of a different Moderator. Not all of your submissions are routed to the same Moderator.

Jill C., Forum Volunteer

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