Suspicious downloads

[Wongpapat_2x2]

Hi everyone

I had an anxiety about recent downloads this week. I got eight downloads (which is more than usual) with short time interval and with same amount of earning. The problem is, my fellow Indonesian contributors received the same issue and also the same amount. Isn't it suspicious? I'm afraid those downloads were illegal, because in the past some Indonesian contributors whose picture downloaded illegally got their account blocked by Adobe.

Thanks

Sorry for my bad English

[RALPH_L]

I agree, the two minute intervals between the downloads is strange. If I were you, I would notify contributor support of the strange activity. If your account gets suspended, you have at least proof that you notified Adobe of the activity.

[Wongpapat_2x2]

Thanks! I've already email the contributor support, hope all will be fine

[fotolux]

Hey,

what E-Mail did you used? Last time I tried to mail them, I got no response. Maybe I had the wrong mail.

Please share, if you can.

Thaks

[Wongpapat_2x2]

I messaged adobe from website, can you tell me how to see my message? Thanks

[Jill_C]

I don't think there's a way to see any messages that you've sent on the Adobe website.

[Abambo]

I messaged adobe from website, can you tell me how to see my message? Thanks

By Wongpapat_2x2

As @Jill_C said, you can't see it. I think with their answer, you will get a copy of your message. Watch your spam folder, Adobe answers by e-mail.

[Abambo]

Hey,

what E-Mail did you used? Last time I tried to mail them, I got no response. Maybe I had the wrong mail.

Please share, if you can.

Thaks

By fotolux

You should use the contact form as indicated in the help page. That is much more secure, and helps Adobe to find back your account. Need help? (Stock Contributor Support) 

[Abambo]

I doubt that 8 downloads is enough to trigger the alarm bells at Adobe. It may well be that one user needed pictures of snakes. I think that custom signifies credit packs, at least at that royalty.

The only problem would arise if you are the one who downloaded the assets.

[Wongpapat_2x2]

Thanks for your answer, and i just got an email update for earning, hope it'll be fine. 

 

[Abambo]

Well, congratulations. As I said, I do not expect problems with 8 sales in a day. You can continue watching the situation, however. There is nothing more you can do.