Upload button not working on Adobe Stock Contributor Dashboard

[sharif_5237]

Hello Adobe Stock Community,
I’m having an issue with my Adobe Stock Contributor dashboard.
The “Upload” button is visible but not clickable, and I can’t upload any files.

I already have a verified contributor account and a validated W-8BEN tax form.
Adobe Support confirmed this is a technical issue and I’ve already opened a case (#00452467),
but I still can’t upload.

Could anyone from the Adobe team or other contributors suggest a fix or confirm if this is a known issue?
Thank you for your time.

[RALPH_L]

First thing you should do is to see if it occurs on a different Browser. Edge, Google and or Firefox.

[sharif_5237]

Hello @RALPH_L,
Thank you for your quick response and suggestion.
I’ve already tried all the browsers you mentioned — Google Chrome, Firefox, and Microsoft Edge — but unfortunately the issue still persists.

The “Upload” button is visible but not clickable in any of them.
My account is verified, and my W-8BEN tax form is validated.

Adobe Support confirmed it’s a technical issue and my case (#00452467) is already open with the Contributor Technical Team.
Do you have any other suggestions, or could this be related to backend permissions?

Thanks again for your time and help!

[Nancy OShea]

Did you enter your Payment Provider details yet?  It's required that you have a PayPal, Payoneer or Skrill account on file before you can submit assets. See below for details on getting paid.

https://helpx.adobe.com/stock/contributor/help/getting-paid.html

[Anayat Sabbir]

I have the EXACT same issue!

Just like you, my account is fully verified, W-8BEN is validated, and payment is connected. But my "Upload" button is Greyed Out / Unclickable.

I have contacted support (Case #00458712), but I am still waiting for a fix.

I have tried different browsers (Chrome/Edge/Firefox) and even changed my Internet Service Provider (ISP), but the button remains dead.

Admins/Mods, please look into this bug affecting us!

[Repetitive text removed by moderator.]

[Jill_C]

Why did you post the same message so many times? You are not addressing anyone at Adobe directly here in this forum, anbd will not receive a reply from any Adobe personnel here. We are a forum of Contributors and can't fix this issue. If you have reported this issue via the Contact Us link and have a Case number, you'll just have to wait for a response.

[Nancy OShea]

1. Use a browser that DOES NOT have script blockers or VPN enabled. 

2. Ensure that your payment account with PayPal, Payoneer or Skrill are verified and able to receive royalty-payments from Adobe. 

Failing that, contact Contributor Support for assistance.

https://contributor.stock.adobe.com/contact

[muhammad_7751]

Attach payout with your account their upload option visible