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Validation issue.

New Here ,
Oct 29, 2023 Oct 29, 2023

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Hi, I can't access into my account. When I try to access into my account It's showing "Your account has a validation status issue. You should Contact us". I have contacted but nothing is working I don't know what to do please help me so that I can get back access to the account.

 

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correct answers 1 Correct answer

Community Expert , Oct 30, 2023 Oct 30, 2023

The members of this community are also contributors and we can't help get your account restored. You must wait for Adobe to reply. It could take days or it could take weeks. Watch your spam folder as they will reply via email. 

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Community Expert ,
Oct 30, 2023 Oct 30, 2023

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The members of this community are also contributors and we can't help get your account restored. You must wait for Adobe to reply. It could take days or it could take weeks. Watch your spam folder as they will reply via email. 

Jill C., Forum Volunteer

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Community Expert ,
Oct 30, 2023 Oct 30, 2023

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If your account has been suspended, there is nothing that this community of peers can do for you. You will need to contact Adobe contributor support via the link at “Contact us”. Adobe will answer via e-mail, so watch your spam folder. The answer may take some time, depending on the workload of contributor support and the complexity of the investigation. So be patient and do not spam the contributor support.

ABAMBO | Hard- and Software Engineer | Photographer

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Community Beginner ,
Oct 31, 2023 Oct 31, 2023

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My account was also suspended at the beginning of this month (October 2023), basically you need to send an email to adobe to resolve this, they will send you an email asking if you agree with the terms of use, if you reply agreeing you need to wait for someone to unblock your account there. I had my account blocked for 10 days and my weekly sales dropped a lot, I don't sell even 1/3 of what I sold before the account was blocked. Some days I don't even make a dollar. So be prepared.

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Community Expert ,
Oct 31, 2023 Oct 31, 2023

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Fluctuations of sales may be caused by the blocking, but may also be standard fluctuations. It is, however, true that a suspension hurts the sales. But after an initial period, sales should be back at a normal level.

ABAMBO | Hard- and Software Engineer | Photographer

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Community Beginner ,
Oct 31, 2023 Oct 31, 2023

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Did you click "Contact us" or did you actually send an email?
I'm asking this because on October 7th my account was blocked. My first payment was about to hit my bank account. On the same day I filled out the "Contact us" form and so far I haven't had a response.
If you didn't fill out the form but sent an email and it worked, maybe that's my mistake.

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Community Expert ,
Oct 31, 2023 Oct 31, 2023

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Adobe has stated that using the Contact Us link creates a support ticket in their contributor support system; sending an email does not do so. They prefer that you use the Contact Us link which, because of the drop down choices that you have to make, routes to the appropriate support staff.

Jill C., Forum Volunteer

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Community Beginner ,
Nov 01, 2023 Nov 01, 2023

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Oh, I see, thanks a lot!

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Community Expert ,
Nov 01, 2023 Nov 01, 2023

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quoteIf you didn't fill out the form but sent an email and it worked, maybe that's my mistake.

By @Leonardo31484993bhp5

Emails may get lost in outer space. The form won't, but you need to watch your e-mails and the spam folder. Adobe answers by e-mail, and our experience is that they answer, even if the answer may take time. Do not spam the system, it won't accelerate an answer. If after a reasonable time (say 2 weeks) you did not get an answer, you can send a friendly reminder. 

ABAMBO | Hard- and Software Engineer | Photographer

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Community Beginner ,
Nov 01, 2023 Nov 01, 2023

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I have been monitoring the email and spam folders daily, but no response yet. About 15 days after sending the first form, I sent another one. Now I'm just waiting patiently, with very low expectations. God willing, one day they will respond, reactivate the account and pay me the little bit that I had already sold. He knows I need it. 🙂

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Community Beginner ,
Nov 01, 2023 Nov 01, 2023

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Thanks a lot for helping me!

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