Vector rejection QUALITY ISSUES - bitmap

[Alt_stage]

Hello dear support team!

I received a refusal for the following vector work (attached)

Raster/bitmap problems were cited as possible reasons for the rejection.

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• Your vector file contains a raster/bitmap image, and vector files must not contain raster elements.
• Your JPEG preview file has been compressed too much, so textural problems have occurred in the file.
• Your JPEG preview resolution must not be less than 5,000 X 3,000 (15 million pixels)
• You didn't use anti-aliasing when exporting your vector file to JPEG, so there are problems with lines on the JPEG file.

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I checked the files again and didn't find any of the issues mentioned.

Can you please tell me what I didn't notice? What could be the problem?

[George_F]

This looks very detailed for a vector.  Did it start as a photograph?  Tell us more about how this vector was created.

[Alt_stage]

This vector is based on a 3D model (the whole process contains quite a few steps, but if we simplify it as much as possible, then this is a projection of this 3D model into 2D)

[daniellei4510]

Same question as @George_F. Did you use a jpeg in your vector file?

From Adobe: Don’t: Add raster images (JPEGs) to your vector files or rasterize any elements. 

[Alt_stage]

Naturally, I avoid bitmaps in vector files.

[lavalova]

I have the same problem with 28 vector graphics submitted last week. Rejected with exactly the same reason. I can't find the error. Other works of the same series were approved a few weeks ago without any problems.

[Alt_stage]

I wrote a report about this issue to contributor-support@adobe.com, but I expect a response within three weeks. What else do you think we can do to solve the problem?

[Abambo]

I have the same problem with 28 vector graphics submitted last week. Rejected with exactly the same reason. I can't find the error. Other works of the same series were approved a few weeks ago without any problems.

By @lavalova

Create your own thread with one of your assets attached (as submitted).

[Alt_stage]

I didn’t quite understand you, the current topic was already created by me and I attached the files

[Abambo]

I didn’t quite understand you, the current topic was already created by me and I attached the files

By @Alt_stage

You are not @lavalova? The message you are referring to was directed at @lavalova, not at your attention. It is sometimes confusing with multiple participants to answer a tread and to see at whom the answer is directed too. That's the reason I often include either a quote of the original message, or I add the name to my message.

[Abambo]

The asset problem is Quality Issues, and the message you get is unfortunately outdated. (There is no need any more for a JPEG preview to be attached, and an attached preview gets ignored.) But quality issues can be more than embedded bitmap images.

Your asset is very complex and takes several minutes to load into my laptop. Then Illustrator crashed. As it is an EPS, I'm now checking with my ancient CS5 Illustrator, and it also takes an eternity to load.

My guess is, that the asset is too complex to be useful, and that is a quality issue. I've seen assets having been removed, because of huge performance issues with opening files.

(BTW: this is not a support team, these are your peers answering your questions here.)

[Alt_stage]

Thank you for your answer, maybe you are right and the reason for the refusal is indeed the file's too much complexity. However, among the reasons usually given by inspectors for refusal, are there any that are more suitable for the explanation you have proposed?

Regarding the "support team", yes, I agree with you, I was just inattentive when changing my email message to the support for publication here, and I did not find a way to edit it.

[Abambo]

FYi: You can't edit your posts as long as you are a community beginner. This is confusing, but the reason for this is to avoid having spammers and abusers editing back their posts, when they get edited by a forum moderator. 

When you climb up the ranks, you will get granted that power at some stage. In the meantime, you may need to ask a forum moderator to change your posts. The issue is not disturbing. If you are aware of who you are adressing then all is OK. Some people indeed expect more Adobe participation here. But this forum is mostly exclusivly driven by contributors like you and me. 

As for your asset, I can't open it on my (aging, but still good) laptop. Im currently out of office, so I cannot access my desktops, but when you need several minutes to open an asset, it's surly not fit for stock. 

[Alt_stage]

Thanks for your clarification!

When I created a series of similar files, they did not seem too complicated to me, because on my laptop it takes 28 seconds to open this file. Although my laptop is relatively powerful (i7 8750H processor), it is already outdated (released in 2018) and cannot be called a designer's workstation.

Of course, you're right, maybe it really makes sense for me to simplify the file if the average user can have so many problems using it.

[Abambo]

My Illustrator 5 (32 bits if I'm correct) didn't even read the file, the progress bar stopped around 50%, but the program still consumed CPU. A current Illustrator did read the file after some loading time but crashes as soon as you zoom in.

[Alt_stage]

Thanks for your test! Can you tell me how much RAM you have and do you use GPU acceleration in AI?

[Abambo]

Thanks for your test! Can you tell me how much RAM you have and do you use GPU acceleration in AI?

By @Alt_stage

On my laptop I have 16Gb, my desktops have 64Gb (I'm still not at my office, so I can't do a test with one of those machines). And yes, I use hardware acceleration where possible, but my laptop graphics subsystem is ageing and getting in trouble for only supporting DirectX 11 and not 12.