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Creative Clicks Studio
Creative Clicks Studio
Participant
June 1, 2023
Answered

Your account has a validation status issue. You should Contact us

  • June 1, 2023
  • 2 replies
  • 291 views

Hi,

 

I just got this message and don't know what happened. I contacted Adobe but I also contacted some other reasons and didn't have any reply. Could you please help me out? 

 

I have put a lot of effort in creating my portfolio and apparently it's now blocked. 

This topic has been closed for replies.
Correct answer Abambo
quote

Hi,

 

I contacted Adobe but I also contacted some other reasons and didn't have any reply. Could you please help me out? 


By @Creative Clicks Studio

What does this mean "I also contacted some other reasons "? this makes no sens language wise.

You need to wait for a response from Adobe. They will answer by e-mail, so watch your spam folder too.

 

We can't do anything for you, except to say that you need to wait.

2 replies

Nancy OShea
Community Expert
Nancy OSheaCommunity Expert
Community Expert
June 2, 2023

Adobe may temporarily suspend or permanently terminate a Stock Contributor account for any of the following:
1) Suspicious sales or refund activity.
2) An official infringement complaint or "take down" notice was received from a 3rd party.
3) Suspected violation of Stock Contributor User Terms.
4) A technical problem that only Stock Support can fix.

If you don't hear anything within 10 business days, send a follow-up to Stock Contributor Support.

Nancy O'Shea— Product User & Community Expert
Abambo
Community Expert
AbamboCommunity ExpertCorrect answer
Community Expert
June 1, 2023
quote

Hi,

 

I contacted Adobe but I also contacted some other reasons and didn't have any reply. Could you please help me out? 


By @Creative Clicks Studio

What does this mean "I also contacted some other reasons "? this makes no sens language wise.

You need to wait for a response from Adobe. They will answer by e-mail, so watch your spam folder too.

 

We can't do anything for you, except to say that you need to wait.

ABAMBO | Hard- and Software Engineer | Photographer
Creative Clicks Studio
Creative Clicks StudioAuthor
Participant
June 1, 2023

Hi, 

I am sorry, bad keyboard.

I meant I also contacted adobe several weeks ago about another different topic and I did not get any response either. 

 

I asked if they kept providing free PS to contributors with several numbers of downloads, but I did not get a reply. I am afraid of receiving the same delay in a response when this topic is pretty urgent for me. 

 

Best,
Alvaro.

Jill_C
Community Expert
Jill_CCommunity Expert
Community Expert
June 1, 2023

The Contributor Bonus Program is described on this page; however a bonus for 2023 contributions / sales has not yet been announced.

https://helpx.adobe.com/stock/contributor/help/royalty-details.html

You can expect a delay in response from Adobe Contributor Support because it seems they are extremely busy right now. Reply to the link you were provided in the message relating to the "validation status issue", then wait for a response. Badgering them daily for updates won't help, and exacerbates the problem by filling up the system with repetitive queries on the same subject.

Jill C., Forum Volunteer
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