Exit
  • Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
  • 한국 커뮤니티
Locked
3

.zip file couldn't be uploaded because it's not a valid file type

New Here ,
Jun 24, 2017 Jun 24, 2017

Hello,

I need some help. When I try to upload vectors to Adobe Stock I get the following error message: .zip file couldn't be uploaded because it's not a valid file type.

I read the previous threads about this issue but I didn't find a solution.

My .zip file contains a .eps and a .jpg file (5000x5000px). I tried to change the .eps file with .ai but it didn't help.

I tried another browser and another .zip archiver but it didn't help.

I tried to clear the browser's cache but it didn't help.

Can you please help me to find a solution?

Thank you,

Fish.

TOPICS
Contributors
1.7K
Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Jun 26, 2017 Jun 26, 2017

This is a known issue for some contributors though I haven't been able to track down the specific cause. An effective workaround for most who have reported it is to upload the zipped files via ftp instead of the web uploader. I'm sorry for the inconvenience.

-Mat

Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Jul 19, 2022 Jul 19, 2022

its mean we cant upload on web? i have same issue 😞 and i dont know how to upload via ftp 

Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Feb 13, 2023 Feb 13, 2023
LATEST

What is your system and browser? I can work fine with ZIP files on my Windows 10 computers with 7Zip as the zipping software and Firefox as the browser.

ABAMBO | Hard- and Software Engineer | Photographer
Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Dec 16, 2020 Dec 16, 2020

same things are happening with me 😞

Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines