.zip file couldn't be uploaded because it's not a valid file type

New Here ,
Jun 24, 2017 Jun 24, 2017

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Hello,

I need some help. When I try to upload vectors to Adobe Stock I get the following error message: .zip file couldn't be uploaded because it's not a valid file type.

I read the previous threads about this issue but I didn't find a solution.

My .zip file contains a .eps and a .jpg file (5000x5000px). I tried to change the .eps file with .ai but it didn't help.

I tried another browser and another .zip archiver but it didn't help.

I tried to clear the browser's cache but it didn't help.

Can you please help me to find a solution?

Thank you,

Fish.

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Adobe Employee ,
Jun 26, 2017 Jun 26, 2017

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This is a known issue for some contributors though I haven't been able to track down the specific cause. An effective workaround for most who have reported it is to upload the zipped files via ftp instead of the web uploader. I'm sorry for the inconvenience.

-Mat

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New Here ,
Dec 16, 2020 Dec 16, 2020

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same things are happening with me 😞

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