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fishdesigns
fishdesigns
Participant
June 24, 2017
Question

.zip file couldn't be uploaded because it's not a valid file type

  • June 24, 2017
  • 2 replies
  • 1894 views

Hello,

I need some help. When I try to upload vectors to Adobe Stock I get the following error message: .zip file couldn't be uploaded because it's not a valid file type.

I read the previous threads about this issue but I didn't find a solution.

My .zip file contains a .eps and a .jpg file (5000x5000px). I tried to change the .eps file with .ai but it didn't help.

I tried another browser and another .zip archiver but it didn't help.

I tried to clear the browser's cache but it didn't help.

Can you please help me to find a solution?

Thank you,

Fish.

    This topic has been closed for replies.

    2 replies

    MUNNA AREAN
    MUNNA AREAN
    Participant
    December 16, 2020

    same things are happening with me 😞

    MatHayward
    Community Manager
    MatHaywardCommunity Manager
    Community Manager
    June 26, 2017

    This is a known issue for some contributors though I haven't been able to track down the specific cause. An effective workaround for most who have reported it is to upload the zipped files via ftp instead of the web uploader. I'm sorry for the inconvenience.

    -Mat

      E
      endahdwis0101
      Participating Frequently
      July 20, 2022

      its mean we cant upload on web? i have same issue 😞 and i dont know how to upload via ftp 

      Abambo
      Community Expert
      AbamboCommunity Expert
      Community Expert
      February 13, 2023

      What is your system and browser? I can work fine with ZIP files on my Windows 10 computers with 7Zip as the zipping software and Firefox as the browser.

      ABAMBO | Hard- and Software Engineer | Photographer
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