502 Bad Gateway nginx

[jineknapp]

Please help. 502 Bad Gateway nginx error when trying to buy images or search for photos on Adobe Stock

[jorr@ejward.com]

It really feels like adobe doesn't care about its users.

[Jill_C · Accepted solution]

It's a global AWS outage; it's certainly no indication that Adobe doesn't care about its users - not sure why you came to that conclustion...

[jorr@ejward.com]

Thank you for the information Jill. I'm frustrated because there were no working Adobe support phone numbers.  I called three, and each one disconnected. Perhaps they were affected by the outage? 

[kglad]

there is no support by phone.

[Abambo]

For your protection, please change your forum name to something different than your e-mail address.

[jineknapp · Accepted solution]

Apparently, it’s a regional outage of AWS (Amazon Web Services). Adobe hosts a large part of its services there, including Stock, Creative Cloud, and Lightroom Web. But no response from them is really not nice! You’re right.

[Abambo]

But no response from them is really not nice! You’re right.

By @jineknapp

You can imagine that if you have an issue like this that support (via chat, not phone) would be overwhelmed. If you want to contact Adobe customer care, you will need to use the chat. But you can also follow them on X (formerly known as Twitter), I'm sure that they issued a warning for this problem, well, if Elon Musk is not using AWS himself… 🤔

[kglad]

retry when the aws outage is resolved.

[jineknapp]

Danke, es funktioniert wieder!