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6 months Free and I have been charged

New Here ,
Apr 03, 2022 Apr 03, 2022

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Hi, 

 

1. It is really unfriendly how you approach Customer requests. Chat is not working on your website and to find a place to contact you it is impossible. Very nice approach 😅

 

2. Two months ago I wanted to cancel my subscription but Adobe has created very interesting solution for their customers! You can not cancel the subscription unless you will pay 200 euro fee. Again very nice approach to customer congrats for 2 time! 

 

3. Two month ago your chat was working (I fortunately found it after 20 mins forage of your very friendly CS facing design of the website). CS informed me that I will be granted 6 months of free subscription BUT you have charged my card anyway today, it is what I would bet $1000 that you would do! Again ery nice approach to customer congrats for 3 time! 

 

So today I forage again through your amazing website but after clicking on start chat there is no action. User is redirected to https://helpx.adobe.com/contact.html and no pop up of the chat appears so I assume that because of many Customer problems you have deliberately turned it off. To be honest it is the first time in my life that I have been treated so unfairly by the service. 

TOPICS
Plans and purchase , Terms of use , Troubleshooting

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correct answers 1 Correct answer

Community Expert , Apr 03, 2022 Apr 03, 2022

Customer service chat has not been turned off!

 

The early termination fee is the half of the remaining due for cancelling a contract where you promised (to use and) pay it for a year.

 

I recommend to contact Adobe customer care to resolve this: Adobe customer care can be contacted by beginning a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen. Pop-up blockers need to be disabled! If the chat window fails to open, or is non-responsive, use a different device to start

...

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Community Expert ,
Apr 03, 2022 Apr 03, 2022

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Customer service chat has not been turned off!

 

The early termination fee is the half of the remaining due for cancelling a contract where you promised (to use and) pay it for a year.

 

I recommend to contact Adobe customer care to resolve this: Adobe customer care can be contacted by beginning a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen. Pop-up blockers need to be disabled! If the chat window fails to open, or is non-responsive, use a different device to start the interaction.
Support phone numbers may be found here: https://helpx.adobe.com/contact/phone.html. Please note that phone charges may apply.

(see also here: https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703 or here
https://community.adobe.com/t5/account-payment-plan/how-to-contact-adobe-support/td-p/11843852)

 

 

ABAMBO | Hard- and Software Engineer | Photographer

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