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Abonnement souscrit sans mon consentement

New Here ,
May 03, 2023 May 03, 2023

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Je viens de constater que adobe me prélève 35,99€ par mois pour un abonnement à Adobe Stock que je n'ai jamais souscris. J'ai mis fin à la période d'essai en temps voulu mais cela n'a visiblement pas été pris en compte. Impossible de mettre fin à l'offre sans payer des frais excessif ! Impossible de trouver le moindre numéro ou email pour contacter le service client. Avez-vous une solution ? je suis désespérée.. 

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Community Expert ,
May 03, 2023 May 03, 2023

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Quand vous avez terminé l'abonnement, Adobe vous a envoyé un courriel de confirmation. Avec ce courriel à la main, vous pouvez contacter le service clientèle. Je fais un message à part pour cela. Pour contacter le service clientèle, il faut attendre les heures de bureau. 

ABAMBO | Hard- and Software Engineer | Photographer

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Community Expert ,
May 03, 2023 May 03, 2023

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Adobe customer care can be contacted by beginning a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen (French: https://helpx.adobe.com/fr/contact.html?rghtup=autoOpen). Pop-up blockers need to be disabled, you need to accept cookies! If the chat window fails to open, or is non-responsive, use a different device and/or browser to start the interaction.


For support via Twitter:
https://twitter.com/AdobeCare

(see also here: https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703 or here
https://community.adobe.com/t5/account-payment-plan/how-to-contact-adobe-support/td-p/11843852)



Important: Adobe does NOT contact you unsolicited by e-mail or direct message. If you get contacted by direct message from a person, claiming to be an Adobe employee, look at that profile and look, if they bear the “Adobe Employee” marking under their name. Adobe support does not use Skype to give you support.


If in doubt, ask the forum.

ABAMBO | Hard- and Software Engineer | Photographer

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