• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit Search
0

About cancellation...

Guest
Feb 16, 2023 Feb 16, 2023

Copy link to clipboard

Copied

Why the hell i am charged in order to cancel my plan? Why the heck i need to pay an annual fee when I was on a monthly paid plan? Do I need to involve higher instances like Europe commissions? To resolve this issue or what is going on? Never going back to this software again... Stealing money...

TOPICS
Plans and purchase

Views

149

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Feb 16, 2023 Feb 16, 2023

Copy link to clipboard

Copied

You signed up for an Annual Plan with monthly payments. Annual Plans offer the best price, but it means you're committing to pay for a year. The terms were made clear at the time you agreed to the plan. 
https://stock.adobe.com/plans#plans-faq

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Feb 16, 2023 Feb 16, 2023

Copy link to clipboard

Copied

LATEST

You were on an annual fee, paid on the month. For not respecting your contact and cancelling early, you are required to pay an early termination fee. That is nothing unusual. If you wanted a monthly plan, you should have taken the pricier monthly plan, that is also available. That plan can be cancelled for each end of the month.

 

By taking your plan, you agreed to the terms of that plan, and the terms were sent to you by e-mail the moment you took the plan.

 

Sorry, but you should read for what you sign up in the future.

 

As a side note: you posted in the stock forum. Stock is not a software, but a service, but fortunately, the conditions are the same.

 

You may try to contact customer service to negotiate your way out of your contract. Adobe customer care can be contacted by beginning a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen. Pop-up blockers need to be disabled! If the chat window fails to open, or is non-responsive, use a different device to start the interaction.
Support phone numbers may be found here: https://helpx.adobe.com/contact/phone.html. Please note that phone charges may apply.

For support via Twitter:
https://twitter.com/AdobeCare

(see also here: https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703 or here
https://community.adobe.com/t5/account-payment-plan/how-to-contact-adobe-support/td-p/11843852)

ABAMBO | Hard- and Software Engineer | Photographer

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Resources
Buy Adobe Stock
Getting Started