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Accidental download

New Here ,
Oct 11, 2018 Oct 11, 2018

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I accidentally downloaded an image. I was trying to get a closer view and hit the License & Save icon. Is there anything that can be done?

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correct answers 1 Correct answer

Adobe Employee , Oct 11, 2018 Oct 11, 2018

Alexis,

Since you have accidentally licensed 1 Stock file, I have added 1 image license to your account so that you can use it against a different image.

Hope this helps!

Feel free to update this thread in case of any additional questions.

Regards,

Twarita

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Adobe Employee ,
Oct 11, 2018 Oct 11, 2018

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Hi Alexis,

Sorry to hear that.

Please share the File ID which you have accidentally licensed so that we can further assist you.

Regards,

Twarita

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New Here ,
Oct 11, 2018 Oct 11, 2018

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Thanks for the help Twarita. The File ID is #58742966.

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Adobe Employee ,
Oct 11, 2018 Oct 11, 2018

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Alexis,

Since you have accidentally licensed 1 Stock file, I have added 1 image license to your account so that you can use it against a different image.

Hope this helps!

Feel free to update this thread in case of any additional questions.

Regards,

Twarita

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