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Accidental License - How to undo?

New Here ,
Sep 11, 2017 Sep 11, 2017

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I was browsing and within seconds I had accidentally clicked, begun downloading and licensing an image - there was no prompt or question of whether I was sure and now I've used one of my 3 monthly images. Can I undo this? And is there a way to ensure a prompt so accidents like this don't keep happening? I work off of a laptop without a mouse and double clicking is easier to do than not.

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correct answers 1 Correct answer

Adobe Employee , Sep 12, 2017 Sep 12, 2017

I have added an image credit to your account so that you can license a different image instead.

Let me know if that helps!

Feel free to update this thread in case of any additional query.

Regards,

Twarita

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Adobe Employee ,
Sep 12, 2017 Sep 12, 2017

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Hi SST,

Can you please share the image ID which you have accidentally licensed so that I can further help you with the issue?

Regards,

Twarita

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New Here ,
Sep 12, 2017 Sep 12, 2017

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New Here ,
Sep 12, 2017 Sep 12, 2017

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Adobe Employee ,
Sep 12, 2017 Sep 12, 2017

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I have added an image credit to your account so that you can license a different image instead.

Let me know if that helps!

Feel free to update this thread in case of any additional query.

Regards,

Twarita

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New Here ,
Sep 12, 2017 Sep 12, 2017

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That's perfect!

Thank you so much for your speedy response.

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Adobe Employee ,
Sep 12, 2017 Sep 12, 2017

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You are welcome!

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New Here ,
May 18, 2023 May 18, 2023

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can you help me i did the same

"

Portrait confident high school girl student in corridor"

 

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Community Expert ,
May 18, 2023 May 18, 2023

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You are more likely to get a proper response if you start your own thread rather than resurrecting one that is nearly 6 years old !  Also include the asset number.

Jill C., Forum Volunteer

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Community Expert ,
May 19, 2023 May 19, 2023

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In addition: Twarita is no more in charge of this. No need to bother her.

 

I'm locking this thread now.

ABAMBO | Hard- and Software Engineer | Photographer

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