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Accidental License

Community Beginner ,
Mar 21, 2024 Mar 21, 2024

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Hi, I accidentially licensed an image when browsing Adobe Stock on my tablet. Can I return the license and get my credit back?

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Account management , Licensing , Troubleshooting

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correct answers 1 Correct answer

Adobe Employee , Apr 03, 2024 Apr 03, 2024

Hello @PanHandHop, I've given you another credit for the accidental license.

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Community Expert ,
Mar 23, 2024 Mar 23, 2024

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You can't return a licence, but it may be possible that @Contributor1 refunds you a credit, if you post the asset id here. 

ABAMBO | Hard- and Software Engineer | Photographer

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Community Beginner ,
Apr 02, 2024 Apr 02, 2024

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That would be great. The asset ID is 758983432

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Community Expert ,
Apr 03, 2024 Apr 03, 2024

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Thanks for posting the asset ID. We just need to wait for @Contributor1 or @EvilBug1 to help out.

ABAMBO | Hard- and Software Engineer | Photographer

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Adobe Employee ,
Apr 03, 2024 Apr 03, 2024

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Hello @PanHandHop, I've given you another credit for the accidental license.

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Community Beginner ,
May 20, 2024 May 20, 2024

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Hello, this has happened to me as well, is it possible to solve it the same way? Would be greatly appreciated.
I accidentally licensed Stockmedia #415721897 in both versions but wanted only one version.

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Adobe Employee ,
May 20, 2024 May 20, 2024

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Hello @Marvin Ray28079473owgx, this was a free license so you were not charged anything.

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