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Accidentally bought wrong video

Community Beginner ,
Sep 19, 2018 Sep 19, 2018

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Hi,

I left a voice mail yesterday and tried to contact you guys. I bought the wrong stock video and was wondering if it's possible to get a refund (instead of credit). There has to be an easier way to contact support for these problems since they seem like pretty common mistakes.

The order ID in question is ADB040514258

Please look into this and help me out. I've bought the correct videos since then and a refund would be great on that order.

Thank you.

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correct answers 1 Correct answer

Adobe Employee , Sep 19, 2018 Sep 19, 2018
Hi Cheeyoon,Sorry to hear that you are facing issues while contacting our support team.I have checked your account details and noticed that you have purchased an on-demand license. Videos are always purchased on-demand or by using credits from the credit packs and they are non-refundable.However, I understand your concern here that you have licensed the video accidentally, so I would request to contact our support team Support FAQ: How can I contact Adobe for support?  to check for exceptions (i...

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Adobe Employee ,
Sep 19, 2018 Sep 19, 2018

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Hi Cheeyoon,

Sorry to hear that you are facing issues while contacting our support team.

I have checked your account details and noticed that you have purchased an on-demand license. Videos are always purchased on-demand or by using credits from the credit packs and they are non-refundable.

However, I understand your concern here that you have licensed the video accidentally, so I would request to contact our support team Support FAQ: How can I contact Adobe for support?  to check for exceptions (if any).

In case you are unable to reach our support through the above-mentioned link, please see Contact Support FAQ: Unable to reach support through the "Contact US" link

Feel free to update this thread in case of any additional questions.

Regards,

Twarita

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Community Beginner ,
Sep 19, 2018 Sep 19, 2018

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Thank you Twarita!

I was able to get through on the chat and request an exception.

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Adobe Employee ,
Sep 20, 2018 Sep 20, 2018

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Cheeyoon,

Glad to hear that your issue got resolved.

Feel free to update this thread in case of any additional questions.

Regards,

Twarita

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