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Accidentally clicked license button

New Here ,
Aug 11, 2023 Aug 11, 2023

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Hey, I accidentally clicked images with license and I didn't know that it will activate purchase of the image. It seems that there is some corporote account linked to my profile that is allowed do that kind of thing. Shouldn't there be some warning and how I can undo that?

 

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Community Expert ,
Aug 11, 2023 Aug 11, 2023

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You can't undo that. There is a warning, when you want to licence an asset that costs more than one credit. It's a matter of usability. There is no possibility to undo this.

 

Do you have a teams account?

 

You will need to post the asset ID and a friendly Adobe employee will hopefully chime in.

ABAMBO | Hard- and Software Engineer | Photographer

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New Here ,
Aug 11, 2023 Aug 11, 2023

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Yes, I have teamas account.

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New Here ,
Aug 11, 2023 Aug 11, 2023

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I'm quite sure I managed to find ID's for those assets. I'm trying to find a way to be contact with Adobe employee? 

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Community Expert ,
Aug 11, 2023 Aug 11, 2023

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Post the ID here. @WendellaBee will give you directions on how to recover the credit, if necessary. If you have a 10 assets per month subscription, one asset more or less counts. If you have a 750 assets per month, it may not even be worth the sweat.

ABAMBO | Hard- and Software Engineer | Photographer

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