Accidentally licensed an asset

New Here ,
Jun 18, 2022 Jun 18, 2022

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While scrolling through assets on my phone, an image was licensed without intent. It has not been downloaded as I have no use for the asset. Is there a way to reverse the licensing of an asset?

 

This seemed like a glitch of some kind. As the license button was nowhere near my thumb and when I found the image I wanted I found out a purchase had just been made on something I didn't need. Have there been other reports of this kind of thing happening and is there a way to stop it from happening again?

 

Info: Samsung S8 on Chrome Browser. 

 

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Adobe Community Professional ,
Jun 20, 2022 Jun 20, 2022

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There is no undo button, and yes, it happens also to others, even that I need to say, that it did not yet happen to me. May be it's me using a tablet or PC to browse and licence. Either you contact Adobe customer care on this matter, or you wait for @Vani_100 to jump in. In that case you will need to post the asset id here.

 

Adobe customer care can be contacted by beginning a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen. Pop-up blockers need to be disabled! If the chat window fails to open, or is non-responsive, use a different device to start the interaction.
Support phone numbers may be found here: https://helpx.adobe.com/contact/phone.html. Please note that phone charges may apply.

(see also here: https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703 or here
https://community.adobe.com/t5/account-payment-plan/how-to-contact-adobe-support/td-p/11843852)

ABAMBO | Hard- and Software Engineer | Photographer

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Adobe Employee ,
Jun 20, 2022 Jun 20, 2022

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Hello aaronr13375584,

Can you share the asset ID you have accidently licensed ?

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