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Accidentally Licensed

New Here ,
Sep 28, 2022 Sep 28, 2022

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Hi, I accidentally licensed FILE #:  65656991 while browsing images, thinking it would provide licensing information. I believe it was deducted from my allotment. Is there any way to reverse this error?

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correct answers 1 Correct answer

Adobe Employee , Oct 13, 2022 Oct 13, 2022

Hello Frances26323975zj8e, 

I have verified that you have licensed asset #  65656991 and have granted you a replacement credit. Please delete asset from any downloads or library at your end.

Hope this helps !!!

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Adobe Employee ,
Sep 29, 2022 Sep 29, 2022

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Hi @Frances26323975zj8e 

 

We will assist you in connecting with the concerned team. Please go to Adobe Customer Service (make sure to sign in to your Adobe account first and allow popups on your browser):
https://helpx.adobe.com/contact.html?rghtup=autoOpen will automatically open the chat window.
Type "Agent" in the chat box to bypass the chatbot and be connected to a person.

You may also be able to contact Adobe by phone:
https://helpx.adobe.com/contact/phone.html

 

Thanks

Manmeet

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Adobe Employee ,
Oct 13, 2022 Oct 13, 2022

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Hello Frances26323975zj8e, 

I have verified that you have licensed asset #  65656991 and have granted you a replacement credit. Please delete asset from any downloads or library at your end.

Hope this helps !!!

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