Account fom fotolia to adobe stock

New Here ,
Nov 05, 2018 Nov 05, 2018

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I tried to move my fotolia account to adobe stock. First my credits had beesn shown. When I logged in again they had been gone. And my Galery did not move. What can I do?

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Adobe Employee , Nov 05, 2018 Nov 05, 2018
The lag between the transfer of Fotolia credits to Adobe Stock is now resolved and the data from any initiated transfer should now being populated automatically over the next few hours.

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Adobe Community Professional ,
Nov 05, 2018 Nov 05, 2018

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In the first instance I would login into your account on the Fotolia website and report it there

Paul-M, ACP

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New Here ,
Nov 05, 2018 Nov 05, 2018

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Why that? It´s a problem from Adobe. Adobe told me that I can start moving the Galeries from the Account. But there is no possibility. Adobe showed the Credits before they dissapeared in the Adobe Account.

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Adobe Employee ,
Nov 05, 2018 Nov 05, 2018

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Hi,

We are currently investigating the noted issue that there is a time lag between the transfer of credits and when they show on Adobe Stock. I provide an update here when resolved. Thanks for your patience.

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Adobe Employee ,
Nov 05, 2018 Nov 05, 2018

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The lag between the transfer of Fotolia credits to Adobe Stock is now resolved and the data from any initiated transfer should now being populated automatically over the next few hours.

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New Here ,
Nov 19, 2018 Nov 19, 2018

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Kirsten, can you please check this for my account as I am experiencing the same issue.

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Adobe Employee ,
Nov 20, 2018 Nov 20, 2018

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Hi Laura,

Sorry to hear that.

I have checked your account details and noticed that the subscription downloads(4) and the credit(1) has already been transferred from, Fotolia.

Could you elaborate on your issue so that we can further assist you?

Regards,

Twarita

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New Here ,
Nov 21, 2018 Nov 21, 2018

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Hi, thanks for replying. Yes, the credits have gone from the fotolia account, and the library has transferred over, the issue is that the credit didn't show up in my Adobe account. I have since purchased an 'on demand' licence (for which I used a credit card and have an invoice with this noted as the form of payment), but I'm not sure where the credit went, as I didn't receive it. If you want to email me at [removed personal info] I can provide my account details, if that assists.

Thanks again.

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Adobe Employee ,
Nov 22, 2018 Nov 22, 2018

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Hi Laura

With Adobe Stock, you have a Team entitlement and a Personal entitlement.  You can select the appropriate account from the drop down on the top bar when you're signed in to Adobe Stock.

The Fotolia information was transferred to your personal account and the credit was used to license this image - 62308018.

The on-demand purchase was made under the team account and has been used to license this image - 181022630.

You can check this in your License History.

Hope this helps.

Thanks

Bev

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New Here ,
Nov 18, 2019 Nov 18, 2019

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Hi,

I would like to know if i could transfer still my content from fotolia to adobe.

My user name in fotolia is: Gilmart

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