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acendental download of stock image license

Explorer ,
Sep 07, 2023 Sep 07, 2023

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How is there now way to cancel or deete a stock image licesned image that is downloaded accedentally?

 

RE:  File # 237136329

Any help appreciated.  thank you.

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Licensing Regret

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correct answers 1 Correct answer

Adobe Employee , Sep 09, 2023 Sep 09, 2023

Hello @Regina 7, sorry for the odd user experience here. Accidental licenses remain in your account License History and can't be removed. I believe this license was included in your subscription and no licenses were lost here or I would see if I could refund the license.

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Community Expert ,
Sep 08, 2023 Sep 08, 2023

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There is no way to cancel a licence, but eventually @Contributor1 can be of help here.

ABAMBO | Hard- and Software Engineer | Photographer

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Explorer ,
Sep 08, 2023 Sep 08, 2023

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Thanks...but that is crazy, if true.

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Community Expert ,
Sep 09, 2023 Sep 09, 2023

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It is true, but Contributor1 may be able to help you out with the lost credit. However, as we now have weekend, you will need to wait for Monday at the earliest.

ABAMBO | Hard- and Software Engineer | Photographer

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Adobe Employee ,
Sep 09, 2023 Sep 09, 2023

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Hello @Regina 7, sorry for the odd user experience here. Accidental licenses remain in your account License History and can't be removed. I believe this license was included in your subscription and no licenses were lost here or I would see if I could refund the license.

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Community Expert ,
Sep 09, 2023 Sep 09, 2023

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@Regina 7 Great news for you: even that you did licence the asset by error, no harm was made. Great.

ABAMBO | Hard- and Software Engineer | Photographer

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Explorer ,
Sep 11, 2023 Sep 11, 2023

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LATEST

Indeed.

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Explorer ,
Sep 11, 2023 Sep 11, 2023

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Great! Thank you for the information. 

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