Copy link to clipboard
Copied
How is there now way to cancel or deete a stock image licesned image that is downloaded accedentally?
RE: File # 237136329
Any help appreciated. thank you.
Hello @Regina 7, sorry for the odd user experience here. Accidental licenses remain in your account License History and can't be removed. I believe this license was included in your subscription and no licenses were lost here or I would see if I could refund the license.
Copy link to clipboard
Copied
There is no way to cancel a licence, but eventually @Contributor1 can be of help here.
Copy link to clipboard
Copied
Thanks...but that is crazy, if true.
Copy link to clipboard
Copied
It is true, but Contributor1 may be able to help you out with the lost credit. However, as we now have weekend, you will need to wait for Monday at the earliest.
Copy link to clipboard
Copied
Hello @Regina 7, sorry for the odd user experience here. Accidental licenses remain in your account License History and can't be removed. I believe this license was included in your subscription and no licenses were lost here or I would see if I could refund the license.
Copy link to clipboard
Copied
@Regina 7 Great news for you: even that you did licence the asset by error, no harm was made. Great.
Copy link to clipboard
Copied
Indeed.
Copy link to clipboard
Copied
Great! Thank you for the information.