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Achat par erreur de photos

New Here ,
Nov 04, 2022 Nov 04, 2022

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Bonjour

j'ai "acheté" par erreur 8 photos sur Adobe Stock. je pensais que cela faisait partie de ma formule d'abonnement. Comment puis-je résoudre ce problème ? Je ne connais pas le coût de ces achats...

Merci de votre aide

Delphine

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Account management , Troubleshooting

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correct answers 1 Correct answer

Adobe Employee , Nov 04, 2022 Nov 04, 2022

Hi @delphine269600547a73,

Using the Adobe ID you are using here on the forums I see that you've licensed several assets from the Adobe Stock free collection. It doesn't appear that you have any Adobe Stock subscription. You will be prompted to purchase a subscription or pay for an on demand license if you attempt to license an asset that is not part of the free collection.

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Adobe Employee ,
Nov 04, 2022 Nov 04, 2022

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Hi @delphine269600547a73,

Using the Adobe ID you are using here on the forums I see that you've licensed several assets from the Adobe Stock free collection. It doesn't appear that you have any Adobe Stock subscription. You will be prompted to purchase a subscription or pay for an on demand license if you attempt to license an asset that is not part of the free collection.

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