Adobe Keeps Renewing my subscription then forcing me to pay cancellation fee.

[Micheal32941080p4ma]

I'm sick of it and I don't know how to fix it, I've not used Adobe for long time not once this year and randomly my account gets billed no idea how you even got my card details as ones on the account don't match, and now they saying I have to pay $131 to cancel the subscription when you guys renewed my account, that's illegal. I'm ready to get lawyers involved. 

[Jill_C · Accepted solution]

All of your Adobe subscriptions are managed in the page shown below, and you must take action before the end of the subscription to cancel it. Otherwise, it will continue on for another year as you have apparently discovered. Simply cancelling your credit card does not end your subscription.

https://account.adobe.com/plans

[Abambo · Accepted solution]

If Adobe has your card details that is because you entered that at some stage, may be by taking a subscription. Subscriptions need to be cancelled before the end of the annual cycle, or they will renew automatically. That is part of the terms and conditions. 

Your account does not get billed randomly, but once each month the same day and hour you did take the subscription. If you have more than one subscription, each subscription gets billed using the same method. Check your card details on your account to check if they match a former card you owned.

To avoid paying the subscription, you need to cancel. The early termination fee is half of the remaining due, so it's cheaper to cancel then to continue the subscription.

If you think that the charge is fraudulent, contact Adobe customer care and your banks customer care to stop the payements.