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Adobe Stock site glitches?

New Here ,
Jul 20, 2023 Jul 20, 2023

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The adobe stock site has been incredibly glitchy and slow, specifically when I am looking at images in my library. I click on an image and it lags and most of the time does not open the correct image from my library or it skips all over the place.  I pay for a stock subscription but lately I have needed to go to other stock image sites of the issues. My assistant also uses adobe and has no issues at all when she is signed in under her account. Please advise how I can fix this. I have a screen recording but the file is too big to upload.

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Community Expert ,
Jul 20, 2023 Jul 20, 2023

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Looking at images in your library does not involve Adobe stock, but Creative Cloud file handling. And there, you have 2 cases: you are working on the libraries via a browser. Or you are working locally on the cached assets on your harddisk.

 

If you have 2 computers, one is performing well, the other is not, you have to figure out, what the differences are between those 2 computers.

 

Just to give you an example: I have 2 computers, one is performing well, the other has a trouble with Windows Explorer turning wild. There are differences in the configuration, but none, that would get me to expect such a problem. It's difficult in such cases to find out the problem, as it is very complex.

 

Check both of you computers for a difference. That will help in a first step.

ABAMBO | Hard- and Software Engineer | Photographer

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New Here ,
Jul 20, 2023 Jul 20, 2023

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I am referring to the library of my saved images on the stock website, not the cc library. It doesn’t matter what computer we use, my account is glitchy on all computers and all browsers.

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Adobe Employee ,
Jul 21, 2023 Jul 21, 2023

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These are the same libraries, do you see the same issues when you are viewing your libraries on https://assets.adobe.com/libraries?

This leads me to the usual troubleshooting tips:

  1. Clear your browser history and sign into the site again.
  2. Try a different network. If you find the issue resolves by doing this you'll want to confirm that there isn't any issue with your network provider.
  3. Disable all browser add-ons or extensions. If you find the issue is resolved by doing this then you'll need to determine which add-on or extension is hindering you.

 

 

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Community Expert ,
Jul 23, 2023 Jul 23, 2023

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I am referring to the library of my saved images on the stock website, not the cc library. It doesn’t matter what computer we use, my account is glitchy on all computers and all browsers.
By @jennifero84458329

You need to understand that you are still looking at the Creative Cloud libraries. Either you are looking at asset previews or licenced items, and the link from @WendellaBee points to your Creative Cloud libraries. Adobe stock saves assets into the library and your creative Cloud programs can access the assets from there. 

 

If the suggestions of EBQ do not solve the situation: There was a bug or a design flaw in the libraries, that made them slow down the library access, as soon as you had more than 100 assets in a library. I do not know if that has been solved by now. But you could check if you have a high number of assets in your libraries. (To be clear: having multiple libraries with less than 100 assets was OK).

ABAMBO | Hard- and Software Engineer | Photographer

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