Adobe Stock Videos

[Joy34110429e4u1]

Hi Team,

I have a query regarding the Adobe Stock Videos subscription. According to the plan details, my work account includes unlimited Adobe Stock downloads.

However, when I attempted to download a video from Adobe Stock Videos, it displayed a price with On-Demand. Could you please clarify what happens when I click on an On-Demand video? Will it be reimbursed under my unlimited stock videos account, or will it generate a monthly bill? I require numerous videos from Adobe Stock Videos to fulfill my project needs. Licensing all these videos without knowing whether they are covered under my plan could potentially lead to a significant cost.

Your prompt assistance in resolving this query would be greatly appreciated.

Furthermore, I have attached some images depicting the issue I encountered for your reference. Your prompt assistance in resolving this query and addressing the concerns raised in the attached images would be greatly appreciated.

Thank you.

Kindly let me know if you need any further information.

[EvilBug1]

@Joy34110429e4u1 The unlimited license only inlcude standard assets right now. For videos or any other types of assets, you will still need to pay. This is included in your terms and conditions of the purchase. 

Thanks,

E.B. 

[Noah35818502jy14]

I downloaded a 4K stock video for my website however squarespace does not allow me to upload the video because it exceed their size limit. It there a way to return the rights of the video back to Adobe and get a refund? 

[EvilBug1]

@Noah35818502jy14 Please contact customer support to get a ticket logged. We will look into your account and see if the refund can be approved. 

-EB

[Joy34110429e4u1]

Thank you.