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Adobe Stock website very slow!!!!

New Here ,
Mar 02, 2017 Mar 02, 2017

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Its time to be honest about Adobe Stock, I was originally with dollar photo club which was great and fast!. Once Adobe bought it its been the slowest photo website I have every been on. Its so frustrating to have to wait for such a lagging website...I have a super fast computer work station at work and at home and it doesn't matter. Whether its navigating through the pages or going to my libraries the site is just slow or lags to load new pages with photos. On firefox I can barely get my libraries to show up completely, need to switch over to chrome. I've been a user of shutterstock, getty, istockphoto etc...and this site is the slowest in the market. I used to love browsing through images for hours with dollar photo but now with adobe stock its so slow and painful I can't imagine having to go through more than 10 pages. Get your developers to fix the issues with speed and lag time/loading page time! its ridiculous.

Your frustrated user!

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correct answers 1 Correct answer

Adobe Employee , Mar 02, 2017 Mar 02, 2017

Hi ME,

Have you cleared your browser cache/history recently? Also, a customer on a different forum thread said he is experiencing slowness while using Chrome but does not have the issue on Firefox. Can you please try switching browsers and let me know if that is a good workaround for you?

EBQ

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Contributor ,
Jan 16, 2019 Jan 16, 2019

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OMG! you fixed it!! We've all been searching for the wrong things!!

THANK YOU!!!

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Community Expert ,
Jan 16, 2019 Jan 16, 2019

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You're welcome.

ABAMBO | Hard- and Software Engineer | Photographer

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New Here ,
Jan 16, 2019 Jan 16, 2019

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I've been struggling with the adobe stock website all week. It's so slow and unresponsive I can't use it at all. Please help.

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Adobe Employee ,
Jan 16, 2019 Jan 16, 2019

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Hi CE,

Please review this thread: Re: Adobe Stock Website Not Responding  there are a couple of workarounds posted there. Let us know if you require further assistance.

EBQ

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Community Beginner ,
Jan 23, 2019 Jan 23, 2019

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im goin nuts!...  18 seconds to load an image to purchase/download??   help!!    

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Adobe Employee ,
Jan 23, 2019 Jan 23, 2019

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Hello J. N.,

Please sign out, clear your browser history, sign back in and try again. Let us know if this does not resolve your issue.

EBQ

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New Here ,
May 01, 2019 May 01, 2019

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Have tried clearing history and all of the suggested remediations as well as different browsers.   The Adobe Stock - My Library browsing is so slow it is unusable, and the search feature on the Adobe website does not allow for searches of My Library.   It only allows searching for the overall adobe stock library.    I just want to see the stock images I have already purchased for a given category.....not possible currently. 

This experience makes me wish I had not accumulated 400+ stock assets in My Library and in fact, the website is so slow I am regretting purchasing from Adobe right now.  This has to be fixed.   

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Adobe Employee ,
May 01, 2019 May 01, 2019

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Hi V. M.,

If you have hundreds of libraries and/or hundreds of assets in any of your libraries it can affect your experience on the website. I'm going to send you a private message via the forums.

EBQ

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