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AI file opens as raster image

Participant ,
May 21, 2019 May 21, 2019

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I purchased https://stock.adobe.com/images/magma-hot-text-strong-rock-alphabet-effect-font/141459336 , it says that it is an AI file, but after opening it in Illustrator it is a raster image.

I specifically purchased it to use various elements from it.

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Adobe Employee , May 23, 2019 May 23, 2019
Hi Aryeh,Sorry for the trouble it has caused to you.I got the file checked and since it is not available at the best quality, I've added 1 license to your account which you can use for a different image.Hope that helps!Feel free to update this thread in case of any additional questions.Regards,Sheena

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Adobe Employee ,
May 21, 2019 May 21, 2019

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Hi Aryeh,

I apologize for such an experience.

I'll get the file checked from the team and update you with more information.

Regards,

Sheena

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Adobe Employee ,
May 23, 2019 May 23, 2019

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Hi Aryeh,

Sorry for the trouble it has caused to you.

I got the file checked and since it is not available at the best quality, I've added 1 license to your account which you can use for a different image.

Hope that helps!

Feel free to update this thread in case of any additional questions.

Regards,

Sheena

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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
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